Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. See dealer for details. Status: Answered. Now we have two new bids one for $4,500.00 from a subcontractor. Diesel and gas-powered chassis options. Can you tell me a little more on. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. ************************* was working with us right up until he moved to a new position in March of 2022. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Brand: Thor Motor Coach. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Provide us with some basic info and well appraise your RV. New 2023 Thor Motor Coach Palazzo 37.6 - Exploreusa.com 1. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. Know someone who might be interested in this RV? We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. I do not know WHY he has not had access to this correspondence. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. For a better experience, please enable JavaScript in your browser before proceeding. Class Cs with the beloved luxuries of Mercedes-Benz. New to RVing? There's a reason why so many choose Thor Motor Coach. Number Of Discs. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. Look in house battery compartment. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. He was so laid-back and his knowledge was extensive on the motorhome. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. How can **** choose to refuse to fix this chronic and widespread issue? CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. The requested information: 2019 *********************** **** motor coach. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? Add distilled water only. How To Use Your Thor Motor Coach Class C RV: Four Winds - YouTube 2022 Thor Freedom Elite 24HE. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. She is also equipped with . The slide ran very slow, it always seems too. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. Your actual payments may vary. Then ***** struck, with travel restrictions in place. Couch framing falling apart from 1in screws being used. Rates and amount financed are determined by credit history. I have looked and checked all connections and fuses I can find. Both electrical circuits must be energized for either radio to work. Across from the bed there is even a place for an optional 32" LED TV. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. And one, Don't Miss Paradise Oaks RV Resort In Florida. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! Need advise, had a shop replace house battery and repair inverter. For more information, visit. Did you recently have your batteries drain on you? If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. The claim is currently under review, you should hear back from your rep by the end of this week. Login to the Owner's Resource Portal to view manuals for older model years. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. If Tristen needs additional documentation, I will also be happy to send it. Please contact us to verify info, and to check availability as our inventory changes rapidly. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. Leaves one to wonder if it was ****'s plan all along to run out the clock. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Brandon Bailey - Bill of materials writer - Thor Motor Coach - LinkedIn Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. ("goodwill offer") from what they will charge us to do the labor at their factory. Most of the issues listed on pdf ************************************************************** 2021. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! THOR #2187. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. Read full answer "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. We had one of our **************** Representatives reach out, the below follow up was provided. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. Cab-Over Bunk. They gave **** rv support ***********. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. I guess that is the million-dollar question. AMAZON LINK:. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Largest Family-Owned RV Dealer In The Nation. Inventory shown may be only a partial listing of the entire inventory. Read More: https://thormotorcoach.com/legal/ All payments are with approved credit through dealer lending source. According to the call notes several of his concerns were discussed and further explained. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Stock Number {stockNumber} {priceLabel} {msrp}. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? VIN #*****************. Standard and optional features listed on units may or may not reflect the actual in-stock unit. Save. Mechanic's Assistant: What year is your Chassis? UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! From the time we purchased the coach we have only driven a total of ***** miles. 2 tables that convert into beds. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. 2022 Thor Motor Coach Freedom Elite - RVs & Campers - Facebook The solenoid is subject to failure and if it does, the switch will do nothing. My front radio has two fuses. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. 2003 Thor Motor Coach jazz. BOTH of which **** has rejected. The pictures submitted to us show no concern of factory defect to the roof. Select the desired vehicle below to view all the recalls for that particular make & model. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. It may not display this or other websites correctly. We strive to ensure all pricing and information contained in this website is accurate. The owner listed is **************************. Junior Member. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! changed the RV world when it first hit the streets in 2011. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. Nobody will build them better. 15 amp. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. RV Wife. Stock #46257. We have a 2017 Thor motor home with a radio installed backup Attached 75 watt solar panel. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. International Association of Better Business Bureaus. This has all been dragging on for far too long. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. good-will offer. We purchased a 2016 ************ 40xte with ****** miles on it. Based on the pictures provided to us, there is no repair to be made. See dealer for details. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. Front radio not working - Thor Forums Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. Thank you. There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. Checked every fuse I could find. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. Posts: 7. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Why not the flooring costs? **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. As the smallest motorhome option, camper vans are welcome virtually everywhere. Thor Motorcoach Logo linking to Home Page. Thor Recall Notices - Latest Recalls for Thor - Arfc Exterior 32" TV. The A.C.E. Yes. *All RV prices exclude tax, title, registration and fees, including documentary service fees. * This post was edited 03/23/19 02:00pm by bobndot * I have a full side slide on my 2016 Thor Ace 30.2. No. He made us feel at ease during the whole process. The park/travel switch on my coach does not switch the radio to the coach batteries. Does not include Hitch work or accessories. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. State: Arkansas. This just sends them a link to it so they can take a look. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. All warranty info is typically reserved for new units and is subject to specific terms and conditions. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? You may also call **** at ************ for them to better assist you in finding service. bunk above drivers compartment has failing motor brakes. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. It has generator in it but does not work. Thanks for the replies. When I tried to bring it back in, it came in a few inches and then stopped. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. ********* in **** had the coach for six weeks only to decide in the end not to do the job. The pivotal combination of large Class A amenities with more power than a typical Class B RV. We have documented the roof concerns in case it does happen to be a concern. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. The only bid that ******* has accepted is the one of $1,000.00 from *********************. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . Need advise, had a shop replace house battery and repair inverter. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). ************************* said that they would pay ******* ***** 26hrs for their labor. Took a good 2 hours drive and they are still dead. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. Standard and optional features listed on units may or may not reflect actual in-stock unit. After changing the engine battery the radio and backup camera will not With all the family-friendly and pet-friendly features, you'll love traveling in . We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. All Advertised Prices Expire daily at Midnight. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. This coach is over 6 years old. We have pictures we can send if you want. in fuel costs), then **** will kindly deduct the $2,000. As I have stated countless times. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. New 2023 Thor Motor Coach Four Winds 31WV Motor Home Class C Immediately I had power to my Axxera. We have spent more than three years dealing with these issues. from Thor Motor Coach. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. They said they would me someone to service the vehicle. I will state again that this is not a new claim. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Satellite. I have looked and checked all connections and fuses I can find. One previous owner purchased it new.We have had multiple issues with the coach. Description. It is winterized and sitting in my driveway for the winter. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. Fort Wayne, Indiana, United States. Use/store switch in use mode? Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. I can only speak to the radio wiring in my coach. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? It drops down over drivers head onto safety pins. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. $5,000. She agreed to wait till it is safe to drive the coach to get the estimates. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. . : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. **'s labor charges of $7,500. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait .