The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Never got my refund, asked for compensation and never anything. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Still no luck. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. Those with tickets to canceled events will get a credit of 120% of the purchase price. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . Angry Fans Say First the Concerts Were Canceled, Then the Refunds The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Others were postponed. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. So Farley filed a credit card dispute against them, and won back his $600. The lawsuit cites several examples in which the site failed to make refunds. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Can I file a lawsuit against Stubhub for not giving me a refund? - Avvo The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . If you want a refund, you have 30 days to request it starting from the announcement of the new show date. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. The company is accused of failing to resolve complaints from tens of thousands of customers. However, it will likely face a significant amount of litigation. Singh says the reasoning is the financial impact from coronavirus. The NHLs suspension caused a spike in the number of e-tickets sold. The news comes just over a week after ticket resale sites began requesting corporate bailouts. ConsumerAffairs is not a government agency. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. Get the latest news on COVID-19 delivered to you. Class Action Claims TicketsOnSale.com Owes Refunds for Concerts Call 1-866-788-2482 to speak to a customer service representative from StubHub. Through this action, we hope to provide people some small bit of relief during this uncertain time.. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. StunHub has to be the worst company in the history of companies for customer service. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Again, there is another confusion about listing a ticket for sale. Matthew McMillan Settlement I am appalled at their lack of customer service and straight out thievery. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. In March 2020, as the scope . It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. StubHub sued over refunds for canceled events during coronavirus This is so ridiculous. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Unsubscribe easily. Despite the alleged deception, the company's policies did not reflect the actual . The company blamed the difficulty of recouping from sellers during the pandemic. Never again StubHub. Add me too please! The suit explains how StubHub has changed its. StubHub went a step further and simply halted cash refunds altogether. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. If you would prefer a cash refund, simply . To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. StubHub Refund Class Action Lawsuit - Gibbs Law Group As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Now Im stuck with 4 tickets to a concert I cant attend overseas. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. I want my refund from them as well. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Some StubHub Customers Getting Cash Refunds | PYMNTS.com Did StubHub's changed ticket refund policy violate Mass. law? StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews Still have tickets to the cancellation. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . McMillan then asked StubHub to refund his money. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. In response, he received a refund in the form of a coupon worth 120% of the original price. They're upset StubHub is refusing. 24/7 customer support: Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. The court ordered the company to refund customers if the event was canceled and refund them in full. In the . No resolution and I got no tickets. Read the complaint here: StubHub Refund Class Action Complaint. The Court in charge of this case still has to decide whether to approve the Settlement. StubHub Class Action Settlement to Provide Credits For Tickets When I called them on itthey said it was my fault and I have to resell the tickets. They asked me to list it as resale. Paul Sawers / VentureBeat . It is important to note that the settlement is not final and the settlement process is ongoing. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. And the beat goes on. Easy sales process: We value your privacy. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. This time Stubhub claims they sold tickets and sent me email to transfer tickets. Until the event id canceled (not postponed) they won't give a refund. StubHub, Ticketmaster win in MLB ticket lawsuit - Yahoo! News I am still awaiting a refund for a Nets game postponed in December. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. I had to do all the work, not them. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. Home | StubHub Settlement Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Furthermore, is there a class action suit against Ticketmaster? StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. No refund bottom line.