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They said I would be receiving updates and a tracking number. Shop Lucy in the Sky Also no updates on arrival or even if I will ever get it. I would never recommend purchasing from this company unless you don't care if you ever get the item. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. I'm so frustrated because they don't have a phone number. Lucy never replied to me or PayPal. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. We're so glad that our customer service team was able to assist you. . I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Depending at which stage your order is at, we may be able to adjust it accordingly. The reps copy and paste generic statements to your emails and don't actually solve any issues. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. I HAVE MY TRACKING NUMBER. I have a very box shape body but this bran hella create lavish looking dresses for my body type. SHIP'S CELLAR PUB, York - Menu, Prices & Restaurant Reviews - Tripadvisor Orders and upgrades. For international orders, any taxes or customs fees are the responsibility of the recipient. Late for the sky customer service - eayfli.webdesignsolution.info CASANDRA M. was extremely helpful in seconds. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Hi Lily, Not worth the hassle and loss of money. Hi there. They are constantly moving as not to get found. If we are unable to contact you we will treat the order as cancelled. HELP & SUPPORT. Horrible return policy. If you need help with returning we do have our returns in our FAQ. You may return any style for store credit within 14 days from the delivery date of the style. Tip for consumers:Cannot get a refund, only store credit. Shipping is free over US$75 and US$6.90 for orders under US$75. Have something to share about Lucy In The Sky? You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Designed in Los Angeles - New Arrivals Weekly. where you can enter your landline number to check the service. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Shein has better quality than this garbage! Number of comments: 0 I ordered a size larger and they still didn't fit. I messed up my address and they were quick to help and fix my mistake. Please contact us via Live Chat for 24 hour customer care. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Lucy In The Sky Cafe - Tripadvisor Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Email: shop@lucyinthesky.email - replies within 24 business hours. Los Angeles, California Sky Customer Service Contact Information | Updated Guide - DoNotPay Products used:I ordered a dress that NEVER was shipped. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Please note we cannot ship express orders to University/PO Boxes. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Please email us at resolution@lucyinthesky.email so we can look into this for you. My learning training provider was City and Guilds. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. I have emailed them three times and tried to do the virtual chat but it never works. We'd love to find a resolution due to this issue. 0333 7591 018. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. I absolutely love Lucy in the Sky's Customer Service!!! I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? I was horrified. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. This consists of doing coursework over 15 months. We do specifically outline the estimated delivery time on each individual product page once a size is selected. CABLE TV. 2. We may contract with other. They weren't prepared for homecoming season and got behind. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? We ordered a dress on 9/6. Tip for consumers:NO REFUNDS! Twice now, I have not received an order or refund. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. Why would I need store credit when I already purchased the 3rd dress. I have been waiting for almost three weeks and still haven't got my money back. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. The dress did not fit correctly and they will only give you credit no refund. Not Available. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Do you agree with Lucy in the Sky's 4-star rating? We do not save your payment method details on our website. Please emails us at resolution@lucyinthesky.email so that we can better assist you. Hi Bethany, My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Contact BT | Call us or chat online | BT Help . My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. So glad we were able to help! Thanks for your feedback. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Lucy In The Sky consumer reviews, complaints, customer service. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. Save. Our cut-off for same-day express shipping is 1pm Pacific Time. We're so sorry to hear about the order. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. See Profile. -Kate. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. We use dedicated people and clever technology to safeguard our platform. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. These companies are a dime a dozen, you can 100% find another that actually values customer service. Thanks for your feedback. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Absolutely terrible customer service. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Contact Us. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Now my daughter has no dress for homecoming and we are scrambling. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. Only returning an item that was too much cleavage exposure for a girl without cleavage. I reached our to the company and got a fast response from them. Contacting Sky | Sky Help | Sky.com This may prevent you from taking full advantage of the website. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. Please let us know if we can help any further. I ordered a dress on 9/18. I ordered the Kayden Dress in black. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. How useful is that if the items never come? So ordered the 3rd dress in a different style. We want to make sure this gets refunded immediately. BROADBAND. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. You would have received multiple shipping notifications if this is the case. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Hi Mike, Thanks for your feedback. She even helped me cancel an order and issued my store credit instantly. It goes against our guidelines to offer incentives for reviews. Hi Grace, Thanks for your feedback. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Contact Us - Sky Cable