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However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. *T&Cs apply. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. thank you. Fancy a bit of a hack for lounge access? If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. No staff available for contacting on the event day. Hi Andrew, at least on my Regus account I am not required to have card details entered. There is high turnover with their reception staff and they have terrible customer service. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. Yes. In April of 2021, I tried to set up a virtual office with Regus. Share your photos and videos with others to prove the truth of your words. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Shut it down because I didn't need it anymore. Their automated system was charging me for a service their system just added to my account. You have not been charged fees for no reason, you have been charged correctly. Kind regards, Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. I only need to book workspace occasionally - why should I register? please give me my refund." Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. DO NOT give them your payment info, DO NOT sign with them. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Let us find the workspace that`s right for you and your team. Hi Hongxu, Where appropriate, well also take steps to prevent the situation from happening again. Our invoices are due on the payment date that is displayed on them. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. + Free Sample of Insurance Cancellation letter Template. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Virtual Offices & Mailing Addresses | Regus - Regus | Serviced Office I have received a GBP14.75 charge after registration. Your email address will not be published. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. Company Name: Carrie Jaffe or Accurate Assessments of San Diego I look forward to receiving more information from you. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. This is the first time I am ever writing a negative review for any company in my life. Dont know how many days youll need? They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. You can check these emails in the Account > Documents section of your online account. 2023 Trustpilot, Inc. All rights reserved. So many people saying the same thing. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Hi Josh, Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. THINKPODs are available only in selected locations. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. This is a very unprofessional way of handling the situation as this concerns health and safety. This is to inform you that, unfortunately, I would have to cancel my membership with your club. This answer was rated: . However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. I found someone. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. DO NOT TRUST THESE FRAUDSTERS Also they thretaten u with debt collector and give all ur personal data for them. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. However when I went to check out online, their web site went blank. Once a class has ended, no changes can be made . I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. The quality of Regus office space is good and available services/appliances were reliable. This is held for seven days only as a fraud-prevention measure. I cannot wait to advise every person that I can against engaging with this organization. One such way weve used before, is going through the Gourmet Society x DragonPass portal. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. It shows 16 British Pounds per top-up for me. Youll be billed each month. Go anywhere but here, Hi Eric, thanks for reaching out. Your local team are always your first point of contact. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. Global Customer Service at Regus. Membership: 2.3.1. This company bills you for services you do not use. Man, that would be dirty. Today Sandra replied to my messages on both message boards and via email. Regus will convert your monthly sign up to a 6 month contract using small print in an email. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. Your satisfaction is very important. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. Required fields are marked *. Assistant Global Customer Service at Regus. i want to cancel they said i cannot. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. Absolutely unacceptable behavior. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. It goes against our guidelines to offer incentives for reviews. 205 0 obj <>stream It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. I would love to help further but havent been able to identify your account. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. You can start your agreement on any day of the month. There is absolutely zero opportunity to engage with the corporate infrastructure. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. It's a yellow button near the top of the page. Hi Vladyslav, "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. The reps refuse to escalate blatant misconduct on their part to their management. At the end of your contract, they will automatically renew you without a signature and without consent. 1. Your termination will be automatically confirmed by email. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. {Contact Details}. Disgusting behaviour. For a company as big as Regus to not have a complaints procedure this is appalling. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. They reference their terms and conditions and just continue to charge me month after month. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. We have a team of specialists available 24/7 to help you find the best solution for your business. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. They signed me up for things that I didn't ask for - didn't realize it in the fine print. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. Mailforwarding, Hi Martin, Michelle Spire You have a business to run and our objective is to partner with you to help you grow even further. Regus offers flexible, high-quality and relatively inexpensive office space. Best wishes, Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. Blue membership is free and includes only the discounts. Then get in touch with our team to make your next move. Fully equipped spaces for gatherings of any size. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. Yes, we do get it back, however for a small business this is substantial amount. I cannot stress enough the lack of professionalism and poor service. How do I revoke a membership I sent? - Ramsey+ As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Best, Lorraine Brule Global Customer Service at Regus If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. As far as the payment is concerned, it has been made in full. I wanted to thank you for your help. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. I would love the opportunity to help further but havent been able to identify your account. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Date of experience: February 19, 2023. Not only they refuse to return my deposits they also threaten me with lawsuit Lorraine Brule I look forward to receiving more information from you. Thank you for your consideration. It was a nice experience with the club. Your email address will not be published. All agreements end on the last day of a calendar month. It then states that you must provide this written notice at least three months before that end date. Lorem ipsum dolor sit amet, consectetur adipiscing elit. If you need further support, please feel free to contact our team member who is in touch with you. Advice STAY AWAY, Products used:Virtual office Hi Frank, Im sorry that you feel this way. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. due to insufficient funds. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! This company is completely disorganized, and crooked. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. Building issues almost daily, with zero empathy for the tenants of their spaces. Please note that depending on your email provider it may take a few minutes . Kind regards, Unfortunately, on this occasion we were unable to provide it and for this we apologise. Hi Jody, As a result, your current term will end on 31st December 2022. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account.