Can A Game Warden Enter Private Property In Va, Brunswick County Mugshots, How To Reply You're Welcome Email Professionally, Lechon Baboy In General Trias, Cavite, Advantages And Disadvantages Of High Scope Curriculum, Articles H

The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. At what time will I be back at the hotel? Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. What should I do? DO NOT MISS THIS PARK!! BUY THE PHOTO PASS! - Review of Xcaret, Playa Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico. You don't have to worry about your phone or asking ppl to take pictures for you. If the package includes a visit to a park and an archaeological zone, the photographs will be only at the park. We dont recommend the use of flip-flops or Crocs. No, only Tour option includes round transportation from Cancun and Riviera Maya. Play it safe and take your own photos with I would have. How does the discounts purchasing in advance apply? Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. Where I can store my personal belongings? Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. Photo Pass Xenses; Get my admission to Xenses. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." Great, vibrant, location. The staff treats you like royalty. DoubleTree by Hilton Hotel Boston Bayside - Boston. 800 006 FOTO (3686) We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Copyright Experiencias Xcaret Hotel S.A.P.I. Taxes and fees that are shown are estimates only. My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. Restrictions apply. Omni Boston Hotel at the Seaport. Rest areas, dressing rooms and restrooms. If it rains, can I cancel or change my date of visit? Enjoy perks like free continental breakfast and free train station pick-up. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. Everything is close you dont have to move your car at all. 17.17 mi from city center. Minimum age allowed is 5 years old. 3.9/5 Very Good! What is the price admission to Xplor Fuego for children? Yes the resort is beautiful and access to the parks is great. In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. If you want to check our current promotions, visit here. Most activities involve water and your camera might get wet. Is there any type of refund and/or cancellation? What types of files are the photos that are downloaded? 800 006 FOTO (3686) 800 006 FOTO (3686) Yes, at the Stalactite River Swim, the use of life jackets is mandatory. Yes, it is valid all year but is subject to change without notice. Hotel Xcaret Arte | Cancun & Playa del Carmen All-Inclusive Access to the special ticket booth if you purchase online. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. After visiting with colleagues in the spring, I knew I had to bring my family back. Yes the resort is beautiful and access to the parks is great. The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. Sorry, we dont have them on rent, neither wheelchairs nor strollers. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. Occidental at Xcaret Destination | Riviera Maya | Barcelo.com Frequently Asked Questions | Xplor Park Riviera Maya If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. Help us preserve and care for our ecosystem! Business travelers can take advantage of the business center. Hotel Xcaret Arte is located in front of the Caribbean Sea, next to Hotel Xcaret Mxico.-15 minutes away from Playa del Carmen-45 minutes away from Cancun International Airport-45 minutes away from Tulum Address: Carretera Chetumal - Puerto Jurez, Kilmetro 282, Solidaridad, 77710 Playa del Carmen, Quintana Roo Xcaret Admission | Riviera Maya Excursions | Cancun Tours The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. What types of files are the photos that are downloaded? 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. 5 floors in property. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. How can I get them? In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. MarieSamSanchezPhoto If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. Yes, you can access to the park with baby food, infant formula, etc. BBQ buffet with delicious ribs (vegetarian options available). Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. Yes, the purchase confirmation can be presented with any of these devices. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Youll bring back home a terrific souvenir of your visit. What can I do? The pass is very much worth the money. Are the downloaded files of high quality? To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. 282. He is a pool technician. Restrictions apply. Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. Are the downloaded files of high quality? Yes. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. Rest areas, dressing rooms and restrooms available during your visit. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. Col. Centro, Playa del Carmen. The experiences of each Casa will open your senses to an authentic Mexican vacation. Xcaret: photo pass worth it? - Playa del Carmen Forum We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. He was knowledgeable about the resort, the general area, and was very happy to make conversation. Subject to availability. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. See all available properties in Middleton. BUY THE PHOTO PASS! No problem! de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. If it doesn't, for their own safety, they won't be able to do the activity. Fully refundable Reserve now, pay when you stay. Solidaridad, Quintana Roo, Mxico. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Traveling on business? Your best memories of Xcaret Have a wonderful day visiting the Xcaret parks and spend moments full of fun. This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. Paid for in US $ we received the hotel photos only. A floating Mexican party awaits you at Xoximilco. Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. 16.32 mi from city center. The minimum age allowed in Xplor Fuego is five years old. Valet parking, a 24-hour business center, and a coffee shop are also offered. We were swimming in an area by one of the restaurants (Las Cuevas I think?) Sorry, the tickets for any of our attractions are not transferable. Photo Pass FAQS | Xcaret Park Official Site 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. The experience of living Mexican art . Can I transfer my ticket to another person? Fill out this form and one of our agents will follow up on your request. Did you know you can find the best available rates by booking in advance? We invite you to join our program of using biodegradable and chemical-free products! Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. Yes, as long as they are in good physical shape. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. Swim in the 437-yard stalactite river inside ancient caves. The food is really good. At what speed does the zip-line travel and how long does a single journey last? Service at every restaurant was never short of perfection. 5/5 would recommend again. Casa de la Paz The greatest books ever written are in our library. Doubletree by Hilton Nashua : 2 Somerset Pkwy. What is the minimum/maximum weight allowed on zip-lines? Can I pay with credit card or debit card of a person not included in the visit? If I book for a specific date, can I change it afterwards? We would like to apologize for the issues you encountered upon your check in, as this is not the experience which we strive to provide for our guests in Hotel Xcaret Mxico. Luxury Resorts in Riviera Maya | Hoteles Xcaret the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. Does admission to Xplor Fuego include transportation? I feel like we had no idea what our "magic wristbands" did at the resort. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. In the case of children, the harness must fit properly and have a minimum height of 3.6 ft (1.10 m). Check the schedules and open hours of our attractions and shows. Mercado never disappointed and became a staple for breakfast. . Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. If you want more information about your transportation please call Customer Service. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Take advantage of the business center and free WiFi in public areas. Carretera Chetumal-Puerto Jurez, Km. Just a weird housekeeping issue I guess we had. We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. What are the payment methods to buy online? My package also expires in a few days. Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. I really had no idea of how to use them. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. The staff were very friendly and the room was clean and cozy. Nestled in a natural rock and among rivers. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal. No, all the activities are included in your admission. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. Each photo downloaded is a JPG file, and the videos are MP4. Full access with All-Fun Inclusive | Xcaret Hotels If you visited our Xcaret Hotels: fotohoteles@xcaret.com Am I obliged to participate in all activities or is it possible to choose some of them? I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. In our venues, life merges with art. Enjoy truly special moments of fun and relaxation with the . If you visited our Parks: foto@xcaret.com Each park has its own price for the photos pass. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. Depending on the operation, transfer could be in a van or luxury bus. (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. Stalactite River of 430 yards to swim inside ancient caves. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. This hotel features a rooftop terrace and a bar/lounge. The Rafts circuit is 342 yards long. If youre a minor, you can ask an adult to drive you. Other services (WiFi, ATM and gift shops). Simply click on foto@xcaret.com and choose one of the options to search your photos. How much time do I need to visit all the spots in the Park? What types of files are the photos that are downloaded? Once you reserve and pay, you will not be able to change entrances, activities and/or tours. A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). The staff in the restaurants and working around the pools I had no problems with; they were fantastic. Everything about the hotel was excellent. What payment options are available to buy my ticket or tour? Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? Copyright Experiencias Xcaret Hotel S.A.P.I. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. Pasted as rich text. de C.V. We use own and third-party cookies to improve your experience on our website. Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. 800 yards of a cavernous adventure through flooded caverns, jungle paths and aquatic slides. It is important to confirm your transportation service at least 48 hours in advance. Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. However, we would appreciate if you could inform us about the exact date you will visit the park. 282. What happens if I didn't bring along the credit card used for payment? There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. A seven Zip-line circuit which includes the tallest in the Riviera Maya. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Our agents will help you with the pickup information or any other doubt you may have. I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Official ID of the visitor on the reservation (original). During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. But we purchased the photo package 2 parks & the hotel. I was just a bit disappointed with the management/check-in. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. No, we only accept IFE. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230.