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I read other reviews from this company after this had happened and that is a common . Verification can help ensure real people write reviews about real companies. You can also find this information on the confirmation voucher. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. In such circumstances, we will cancel your booking with no liability whatsoever. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Please note, we only delete personal data on the request of the individual. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Excess Protection covers up to USD 1000 of your excess. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe If you are involved in an accident, the local police and the Car Rental Company must be contacted. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. The car rental company will charge you for the additional driver for the whole time that you have the car. Due to this protection, it cannot be read by any third party. I will give you a five star rating. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. In most locations, the minimum renting age is 21 years. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Wisecars will not sell or rent any personally identifiable information. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. No charge will be made for amending your booking before the start of your rental. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You may need an international driving permit (IDP) to drive in some countries. We can accept no further responsibility when there is no out-of-hours service available. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Your contract for car rental will be between you and the Car Rental Company. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. One of our helpful agents will be in contact with you to address the request. It is a huge scam. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. There rating is probably false and it never mentioned a basic passage. Dear Sara,Thank you for contacting us! If you require additional drivers, please include them in your booking request. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. All bookings include free cancellation up to 48 hours before the pick-up time. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. All cancellations outside of the aforementioned timeframes will not be refunded. If you have already provided us with your flight details, the car rental company will be able to track your flight. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Consider the cancellation policy. available for purchase from the car rental company, or. 2023 Wisecars. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Minimum age requirements on larger cars may also be higher at some locations. We use dedicated people and clever technology to safeguard our platform. Please note, it is your responsibility to provide all the above-mentioned documents. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. It might take your bank extra time to settle the amount. Yes. %title% %offer% Tbb. All persons driving the vehicle must be in possession of their driving license at all times. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. 49 reviews. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. All cancellations outside of the aforementioned timeframes will not be refunded. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. 8 Feb 2023. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Great service! Please note, making a new booking may result in the change of the Car Rental Company. We will send you your rental voucher 48 hours before your pick-up time. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Your browser settings can be set to inform you before receiving a Cookie. If you are involved in an accident, the local police and the Car Rental Company must be contacted. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Reply from Wisecars. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. They may be needed if you wish to make a claim. Your voucher is normally issued 48 hours before the pick-up time. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. 21 helpful votes. This is the second time we have booked with Wisecars and had amazing service. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. We can accept no further responsibility when there is no out-of-hours service available. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Wisecars is an independent travel broker who does not represent any particular car rental company. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars.