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Water heaters are sometimes fickle machines. Offers simple and easy to read diagnostics and leak protection with audible alarm. in your tankless water heater making it difficult for water to travel through the To fix this problem, you first need to purge the air from the gas line and then try again to see it will light. All you have to do is browse through our guides, answers and personal experience documentations to find out what you should (or shouldn't) do when going off the grid. Rheem Manufacturing Company The digital display makes it simple to set the water temperature. As a result, youll have hot water at the instant you need it, preventing a cold stream of water when you open the faucet. The pilot burner tube might be pinched or clogged, thus preventing the pilot burner from lighting. The temperature of the water in the heater can be regulated by pressing the COOLER or HOTTER arrow buttons on the front of the combination gas control. If you do not have the hook ups to clean your water heater Slightly depress the gas control knob and turn clockwise to OFF position. Learn More About The Water Tech Editorial Team. This indicates a wiring error or a high resistance to earth ground. Turn the gas control knob counter-clockwise to the PILOT position. The warranty varies based on the model. The knob needs to be depressed to light the water heater. Tankless Electric Water Heaters. Like the RMTEX-18, the RMTEX-36 has a highly-accurate thermostat that controls the knob on the front of the unit. In 2015, new efficiency standards were enacted that required many manufacturers to increase the size of their water heaters. All Rights Reserved Periodically, lift and release the lever handle on the temperature pressure relief valve, located near the top of the water heater, to make sure the valve operates freely. As with other brands, Rheem tankless water heaters display error codes to indicate specific malfunctions. However, if your tankless water heater frequently becomes overloaded, you should consider either upgrading to a tankless water heater with a higher capacity or adding a second unit. Draining or flushing a water heater is a form of maintenance. Click here to browse our high efficiency tankless water heaters! In addition to having an energy efficiency rating of 0.82 UEF, its ultra-low NOx burner makes this model a green choice. ON/OFF Dial Control with adjustable digital temperature display. And it leads to overtemp that makes the device shut off automatically. 6 Common Tankless Water Heater Problems And Solutions, Eccotemp EZ-Flush System Descaler Cleaning Kit. Water temperatures above 125oF can cause severe burns or death from scalding. Richmond Encore Tankless is about one third the size of a conventional water heater. If you have a Richmond water heater or are intending to have one installed, hopefully, you should find this how-to and troubleshooting guide useful. Disclaimer: Water Tech Advice is supported by readers. You can activate this if you want to receive analert when your heater has run for 500 hours. No, they are not. Turn off or remove circulation pumps. water filter, debris can become trapped in this long path if not stopped by Connect a garden hose to the drain valve near the bottom of the heater tank. All water heaters are non-condensing. This indicates that the pressure switch remained closed longer than 5 seconds after the call for heat began. UNEXPECTED. If it goes out, repeat steps 3 to 9. Toggle the ON/OFF switch located on the blower assembly to the OFF position. You can also clean the burner by scrubbing with mild detergent. Plus, they can be installed in locations where a storage water heater may not fit. Try to reignite the pilot light. EZ-Link cable connects two tankless units to operate as one - now available for high demand applications. Digital thermostat with self diagnostic program, Two High altitude options: up to 6,560 or 9,840 ft. elevations, Corporate Office: 1100 Abernathy Road, Suite 1700. This cookie is set by GDPR Cookie Consent plugin. Bring the other thermostat to the same setting. If there is soot or deterioration, contact the local gas utility to fix the problem and clean the flue, or replace the flue, flue baffle, and venting system before resuming operation of the water heater. If the burner access door is removed, the burner access door gasket must be replaced. Open a hot water faucet or lift the handle on the relief valve to admit air to the tank. Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. Take a tool such as a flat head screwdriver to adjust the temperature to the desired limit. Sophisticated technology has reduced the size and increased the features and benefits. First shut off gas to the water heater at the manual shut-off valve. Water heaters are an invaluable asset in todays homes, and not just any heater but rather a good quality heater to effectively and economically heat enough water for your daily needs. your water heater, especially if you have well water. A Lack of Combustible Air 2.1 How To Richmond Water Heater Pilot Light Won't Stay Lit (Fixed) Read More While its a good idea to understand what is going wrong with your tankless water heater, physically troubleshooting the unit is best left up to the professionals. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! Pilot burner orifice is clogged- You need to clean or replace the pilot burner. RMTG-RC95DVLN-1 Essential Plus Non-Condensing Indoor Tankless Water Heater - Best for Saving Water. in the shower until the cold water has passed. Use a match or candle flame or smoke. If you buy something through a referral link on our site, we may earn an affiliate commission at no extra cost to you. Copyright 2004 - Extremely energy efficient, it is a great option for replacing a tank water heater, as it will give you hot water on demand for as long as you require it. However, it is necessary to have a suitable setup to install a gas heater indoors (including 120v of power). You can also This helps to protect homes. Flame Failure is generally caused by either a gas pressure problem or an electrical issue. A 29-Gallon tank with a compact design that outperforms standard 40-gallon tanks*, Provides up to 10% more hot water than standard Essentia(register) models*. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The company also has a corporate office in Atlanta, Georgia. You should familiarize yourself with Richmond water heater troubleshooting if you have the device at home. Water Connection Location: Bottom. David is an expert in all things plumbing, heating, cooling, and water treatment. These are designed to meet a diverse range of water needs. Corporate Office: 1100 Abernathy Road, Suite 1700 Press and release the HOTTER button until the desired setting is reached to increase the temperature. Before removing the anode rod, make sure the cold water supply is turned off. Just turn off the water supply valve to slow down the flow. You can also call a qualified and professional service technician. Go to the next step if you do not smell gas. This water heater uses heat pump technology to achieve a 3.55 uniform energy factor. By the way, this guide won't cover the blinking codes. This is located near the top of the water heater. 0 back, 1/2 sides, 12 top, 12 bottom, and 12 front. Although the majority of Richmond heaters are tank models, the most energy-efficient and technologically-forward models are all tankless heaters. For greater hot water needs, you have the 8.4 indoor model in the Encore RMTG series. Installing gas water heaters is always more complicated. All Rights Reserved Necessary cookies are absolutely essential for the website to function properly. Unfortunately, there's no way to It is also safe, using Guardian OFW overheat film wrap. Blocked combustion air-inlet system- Have the combustion air-inlet system evaluated by a qualified service technician. In order to drain your Richmond gas water heater, follow these steps: To clean the burner, remove the burner from the water heater. Its all possible with the Richmond ENCORE Electric Water Heater with LeakGuard and the EcoNet App.3, Check and adjust temperature, set schedule, change operating mode and view energy usage, Avoid cold showers by checking if there is enough hot water, Identify which element needs to be replaced for easier service call scheduling, View weekly, monthly and yearly energy usage reports, Learn immediately about any service needs or unexpected leaks, Adjust water set temperature to balance hot water needs via the EcoNet App or hands-free voice control with Amazon Alexa, Save energy on water heating costs while away and return home to a tank full of perfectly hot water, Helps you connect with customers by giving them an easy way to reach and share codes with you for repeat business and simpler service calls, Allows plumbers to view detailed alerts and alarm codes while at the water heater to expedite service It automatically shuts the unit down whenever it senses the presence or flammable vapor or the air inlet openings get blocked. Open the cold-water valve and let the tank refill completely. "instantaneous water heaters and they have earned that name! This website uses cookies to improve your experience while you navigate through the website. Here is the answer, Rheem Tankless Water Heater Error Code 13. Leaking or open hot water faucets could also be the reason you are not getting hot water. First, inspect all vent pipes to ensure they are connected properly and free from puncture holes. Make sure that all joints are secure that combustion air-inlet and vent system supports are all in place. We do all the time-consuming research and testing for you. While they're enormously helpful, occasionally, they can present significant problems, one of which is that the pilot light is repeatedly going out. This is mainly because of the low-input pilot, which reduces the amount of gas that the heaters use when on standby. Do not expose the flammable vapor sensor to water, solvents or cleaning agents. If you dont see the tankless water heater problem youre having here, or if you need technical support with your water heater, please visit our help desk to schedule an appointment, or call us at 866-356-1992. Increase supply voltage to rated voltage. Whether you use a traditional or a tankless water heater, Allow several gallons to flush through the discharge line to an open drain. Establish and follow a routine preventative maintenance program. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. 3 Richmond Tankless Water Heater Reviews from Consumers Online, 4 Richmond Tankless Water Heaters Warranty and Customer Service. Not only are they highly efficient, but they can also save you money by heating water only on-demand. This cookie is set by GDPR Cookie Consent plugin. Tankless Mid-Efficiency Water Heaters. Strategically position risers in the water pipe system or use water hammer arresting devices to minimize the banging noise that can occur as result of rapidly closing faucets or solenoid valves in automatic water-using appliances. UEF replaces the old standard, Energy Factor (EF), which didnt allow easy comparison. The error code 13 keeps coming on even after I reset Mike R., Plumber 16,751 Satisfied Customers 20 years of plumbing experience, including high end homes and service. We use cookies to ensure that we give you the best experience on our website. Low voltage to the water heater. You need hot waterand peace-of-mind. Inspect the gas venting system and the chimney. For higher demand application, easily link multiple tankless units to operate as one system: Up to 20 units: MIC-185 plus MICS-180 manifold control assembly, RMTGH95DVLN-2 : Indoor Natural Gas 199K BTU, RMTGH95DVELP-2 : Indoor LP 199K BTU w/ EcoNet, RMTGH95DVELN-2 : Indoor Natural Gas 199K BTU w/ EcoNet, Corporate Office: 1100 Abernathy Road, Suite 1700. This is an exclusive feature of the Richmond tankless water heaters. How Long Does a Water Heater Take to Drain? Throughout development, Richmond engineers have been highly attentive to the role LDO robustness will play on product reliability and consumer satisfaction. These cookies will be stored in your browser only with your consent. If incomplete combustion is detected, the water heater corrects the problem to provide clean, efficient water heater operation at all times. You need to make sure that all faucets are closed. This is also a means of assuring that there is power to the water heater. But if it happens, use the ignition to turn the pilot on again. To resolve the issue, follow these troubleshooting instructions: This indicates that there is a problem in the combination gad valve driver circuit. This can take up to 24 hours. Some are designed for indoor use; others for outdoor use. Toggle the ON/OFF switch located on the lower assembly to the OFF position. by Troy Koopman | Appliances, Plumbing Advice | 0 comments. One of them is about adjusting the temperature. The warranties for the Encore RMTG series are even longer. If there are bubbles, this indicates a gas leak that must be corrected. you need to keep an eye out for mineral buildup inside your water heater. Its crucial before you can move on to the next troubleshooting. Point-of-Use 8kW, 11kW and 13kW Models. Click here to browse our residential tanks! Tankless units are used in residential and light commercial applications for an on-demand and continuous supply of hot water. Reasons Why There Is Water Leak Inside Refrigerator, Why Does My Air Conditioner Keep Freezing Up? This allows you to set the thermostat high and avoid the heater reaching a dangerous temperature. Tankless Water Heater Electric 18kW 240 Volt, thermomate On Demand Instant Endless Hot Water Heater, Digital Temperature Display Easy Installation, for Residential Whole House . Check for any error codes. Well, you can try doing these steps before you finally call a professional service: Make sure that your heater's power (within the breaker panel) has been turned off The thermostat is accurate to within one degree, which gives you great control over the temperature of the water. Richmond water heaters with tankless technology are used for mid and large-sized homes with up to three-four bathrooms, where the largest model produces up to 11 GPM of hot water. Low gas pressure could also be the cause of the problem. Air in gas line- Contact a qualified service technician to purge the air from the gas line. Depress the COOLER button until only the WARM indicator light is lit. If it is, turn ON. No reviews. Established in 1983, Richmond is a subsidiary of one of the best-known and highest-quality tankless water heater companies in the world: Rheem. As the unit is more powerful than the RMTEX-18, it has four copper immersion heating elements. The built in recirculation pump circulates hot water from the water heater and returns the cold water that would normally run down the drain, back through the plumbing, allowing hot water to be ready at the tap without . Richmond tankless gas water heaters are more energy efficient than conventional water heaters, because the tankless models eliminate the need for reheating stored water. When removing anode rode, first make sure the cold water supply is turned off. The Rheem website has a tool for checking and verifying your warranty to see if it has been registered by the homeowner or installer. Also, check the outdoor combustion air-inlet and vent system terminals to make sure there are no obstructions, and that there is no damage nearby caused by condensate. We check everything over and look at the heating elements, check the valves and look for mineral build-up. The smallest model in the range is the RMTEX-04 (a 3.5 kW-unit), which provides just 0.9 GPM. and your shower. water you felt was the trapped water. The water heater and its gas connections must be leak tested at normal operating pressures before placing it in operation. To prevent wastage of heated water, the 7.0 model is recirculation kit ready. If you are unable to light the main burner to your Richmond power vent water heater, it may be due to the following issues: There are several possible causes for this problem: Check this too: Kinetico Water Filter Troubleshooting. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. Remove the outer door from the water heater. Your Air Supply or Exhaust is Blocked. This natural gas condensing indoor tankless water heater with built-in recirculation provides instant hot water at the tap, reduces water waste, and is ENERGY STAR certified. Inspect the combustion air-inlet and vent systems. happened: When the first shower ended, some hot water was remaining in the Several common issues are typically related to the Encore tankless unit. Often, this issue is caused by the gas supply, so check to make sure your propane tank is full before you do anything else. Close the hot water taps and remove or turn off the circulation pump, if any installed. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters. If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. Again, these are field serviceable. The best models utilize condensing . Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Rinnai is known for their innovative tankless water heaters, such as the RUCS65iN and the RUR98iN. We designed the Richmond ENCORE Electric Water Heater with LeakGuard to give you the power to know, control and protect. It has a slightly higher energy efficiency of 0.82 UEF (compared to 0.81 UEF). Make sure that all joints are secure and that all combustion air-inlet and vent pipe supports are all in place. long, narrow path to the heat exchanger. $609.99 $ 609. We also have a standing pilot Direct Vent that will vent up to 4 feet from the outside wall. In addition, you can find many other top-rated Richmond water heaters, including larger models in the Encore RMTG series and a wider range of sizes in the Essential series. Combustion shutoff device tripped- Combustion shutoff device(s) should be inspected by a qualified service technician. You need to remove sediment and dust as their buildup may affect the heaters efficiency. There is also an indoor version of this model. Early in the development, Richmond researchers at their Montgomery labs discovered that flame arrestor plate designs might be vulnerable to the effects of lint, dust and oil (LDO). Always check the. and this can impair the function of your water heater if you don't address is. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. Sophisticated technology has reduced the size and increased the features and benefits. This list includes some of the more common problems that people have with tankless hot water heaters, but it is not all inclusive. Selling to customers throughout the U.S and Canada, Richmond manufacturers a variety of water heaters. The Most Likely Problem - The Thermocouple Is Bad 1.1 How To Fix 2 2. Tankless water heater maintenance is your best insurance policy against unexpected problems. Visually inspect the hot surface ignitor and main burner periodically. Bosch offers several models of tankless water heaters, including the Bosch Therm 830 ES Non-Condensing tankless water heater with 8.3 gallons per minute capacity at 35 degrees Fahrenheit and the Bosch Therm C 1210 ES Condensing tankless water heater with more than 12 gallons per minute capacity. Turn off the circuit breakers and make sure that there's no longer any power supply to the heater. They are small and compact, wall-hanging, and take up much less space than the tank-type. I have a richmond encore tankless water heater model RMTGH95DVN. Tankless Water Heaters High Efficiency Condensing Tankless Gas Enjoy Continuous Hot water and save up to $1,100 over 12 years* View Product High Efficiency Condensing with Built-In Recirculation Circulates hot water from the heater through the home's plumbing allowing hot water to be ready at the tap when needed. FV sensor detected presence of flammable vapors. All gas models are compatible with a -inch gas line and have a 3-inch/5-inch concentric vent system along with an integrated condensate collector. Close the valve on the cold-water pipe feeding the water heater. Hot surface ignitor not positioned correctly. Side 1/2" Compression water connections. At least once a year, lift and release the lever handle on the temperature pressure relief valve to make sure the valve operates freely. Water Tech Advice is a participant in the Amazon Services LLC Associates Program and other partner programs, which are affiliate advertising programs designed to provide a means for sites to earn advertising fees by referring users to merchant stores. Corporate Office: 1100 Abernathy Road, Suite 1700 Continue holding down the gas control knob for about 1 minute after the pilot is lit. When the faucet is closed, the Richmond Tankless Water Heater senses the command, and goes to standby mode. Electronic devices have their own shares of issues; some may be quite common, while others are unique and special. This is an exclusive feature of the Richmond tankless water heaters. Yes, we do. In addition to the hot water you needit gives you the power to know, control and protect. Other than the power, there are few differences between these three models in the Essential series.