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Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Such fees and charges may vary. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). Listings are not considered retracted until they have been processed and a system confirmation has been issued. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Pick your exact se. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. A scan or clear photograph sent by email is acceptable. All fees and charges relating to your transaction will be disclosed to you during the purchase process. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. We will notify you by email if this box office collection is required. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. VIRTUAL (ONLINE) EVENTS. x. Apply for a refund. It's all a fan needs, all in one app. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . ugh I am raaaaaging. Holder covenants not to sue any of Releasees for use of Personage as provided herein. Besk vr hjlpsida fr mer hjlp och support. Be the first to know. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. If buyers Payment Method provider does not remit payment, the transaction will be canceled. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. To read the updated Privacy Policy, please. (The reference number will be emailed to you immediately following submission of the online form). But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. You are urged to review all pages displayed during your completion of a purchase. Please visit our help page or contact customer support for assistance. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. It's all a fan needs, all in one app. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. With a simple integration this product has gone from strength to strength enabling AXS . Do you have the required supporting evidence as described above? Are you looking for comprehensive cover for Covid cancellations? AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. But with Event Ticket Protector, they won't need to worry. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. Travel insurance: which policies have the best covid cover? You are viewing the PayPal Community Archives. So I decided to treat myself and girlfriend to VIP tickets. In these cases, customer service will attempt to contact you, using the information we have on file. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. If I have Allianz ticket insurance and miss an event, can I get a refund? Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. (United States) If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. Request ID: 7a29b98f6d472a62. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. I realised I was too late for the standard entry tickets, as they had all sold out. You have chosen AXS Mobile ID as your method of delivery for your tickets. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. (United Kingdom) The truth is that paying for insurance to guard against this is a waste of money. IT IS NOT AN INSURANCE POLICY. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. Seller fees on the Service may vary. Why you might ask? By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. follow our steps to get a refund from a ticket seller. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). The availability of tickets is subject to change. You are solely responsible for making a purchase, based on the information provided on our Service. If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . Violation thereof is grounds for revocation, seizure or cancellation without refund. Your ability and/or right to transfer or resell tickets may vary. You will be entitled to a refund unless otherwise notified directly by your point of purchase. AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. I cannot access the Insurance company. I can't go to a concert anymore, any tips to ensure i get my money back? We all hate lines. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? If the event is rescheduled, we'll advise what options are available to you. How do I get my AXS Premium tickets once I complete my purchase? Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim If they allow it, you'll get a refund. The documented police or fire brigade report. So please be as cautious as possible when going through AXS. During the event, strobe or theatrical lighting may be used. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. Refund policies may vary depending on promoter, venue, state or local laws. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Testimonials User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Have now given up. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Can I get a refund for a cancelled or postponed event? We can't reclaim the money and issue the refund to a new card for you. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. Ive also heard similar stories from all of my concert going friends. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Occasionally making progress only to be timed out. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. Create an account to follow your favorite communities and start taking part in conversations. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). A scan or clear photograph sent by email is acceptable. Below you'll find an important update on COVID-19 and your events. Refunds for rescheduled events are up to the artist, team, venue, or promoter. who has the best covid cover for travel insurance? found at the bottom of this page. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. a doctor's note for the illness causing your symptoms. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. Footer.languageSelector.ja-jp.region AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. Official Tickets and Your Source for Live Entertainment | AXS.com 5 minutes isn't long enough! By browsing this website, you consent to the use of cookies. The site owner may have set restrictions that prevent you from accessing the site. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. A per-order delivery fee may also be assessed, depending on the delivery method. If you have not received your tickets 3 days before your . Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Please consult the seller fee information found within our Service. We notice that your web browser is out-of-date. Press question mark to learn the rest of the keyboard shortcuts. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. I am supposed to submit a claim, with my email address - I can't get in. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). in the event description page, in pop-up boxes, or in an email). If you paid by credit card it may be possible in certain circumstances to. If you have bought your tickets at the venue's box office? I went on live chat to sort out getting refunds for postponed tickets. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags.