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Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. Even after I provide my bank statement to them and their . Contact & review Viagogo - rated #0 in Entertainment . I was promised a refund because the tickets I bought were corrupt. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. Complain to the ticketing website. settlement administrator or your attorney for any updates regarding Far too many 3rd parties in there. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. By using our Site, You agree to accept this Agreement. 5.Select 'Item dispute', click Continue and follow the on . Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Even if you are, it's likely to be a more complicated process. I would love to join this lawsuit as I am in the same boat! Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. has found. Which? It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. I received an email 4 days prior to the event, stating the ticke. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. In the event of a postponement, refunds are not granted. 2.15 viagogo Guarantee. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. You also agree not to separately contact the Buyer at any time for any reason. viagogo AG is registered in Switzerland, Company No. Take a look at our advice on writing a letter before you make your claim. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. I entered the incorrect email when registering, how do I change it? After realising the scam and contacting them, they made it very clear that they will not refund or . Carnaval Barranquilla Tickets. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. 6.1 No Warranty. Taking this information, will will help rectify you complaint! The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. Bruno Mars Tickets. Romeo Santos Tour 2023. Viagogo is a ticket marketplace for concerts, sports and theatre events. Many event managers have already committed to providing refunds for cancelled events. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 1.2 Ticketing Exchange. Stray Kids Tour 2023. We think businesses - especially those with substantial resources - should still provide refunds for events . Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. . The revised version of this Agreement is automatically effective after it is initially posted on the Site. 6.6 No Agency. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. 1. Viagogo will never pay you after you sold your tickets and you can never get back your money. This advice applies to England. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. Viagogo-cancelled event and refunds. Gather all the information you have on the purchase. You will be entitled to a full refund or a 120% voucher. But gave me only option was to relist on their site or go to resceduled date. Plaintiff fails this rigorous analysis.. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. your claim status, claim form or questions about when payments are Answer (1 of 3): Viagogo runs prudent customer care operations. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. 2. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. How do I unsubscribe from your newsletter? The difference between 'cancelled' and 'postponed' events is . This has reportedly been a long-standing policy of Viagogo. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. A Which? 2.7 Payment Authorisation. Arctic Monkeys Concert Tickets. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Pretty straightforward, you'd think? 4. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. I'm at the point that a class action . If the event . About Us If the event organiser is offering vouchers or tickets . 6.10 Notices. We do not control the information provided by other users which is made available through the Site. You also warrant that you own the tickets. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. We will also add Tax on our fees as applicable. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. I haven't received an email confirming my order. As well as charged me double the amount. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Received Refund in full for cancelled concert. It states that if an event organiser offers tickets to . Viagogo will never pay you after you sold your tickets and you can never get back your money. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. 3.1 Accurate Descriptions. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. Elton John Concert Tickets; Andr Rieu . drug injury lawsuits and product liability lawsuits. All redress are non-exchangeable/non-refundable.. Go on and tell us about your poor consumer experience. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? This is so frustrating its been 2 years !!! The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. 6.9 Change or Suspension of Site. FanFair Alliance - Ever get the feeling you've been cheated? French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. 3.4 Indemnity. Unfortunately it might take a lot of back and forth communication. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation.