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Book and manage your trip with features such as check-in, seat selection and boarding pass access. Customer Service Business Agent at Qantas Greater Sydney Area. Good job! Airline Customer Service Agents are often the face of Qantas Airways to passengers. Aug 2022 - Present8 months. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. I interviewed at Qantas (Sydney) in June 2017. Have you ever had a difficult situation with a customer and how did you resolve it? Book your perfect holiday with a flight and accommodation package. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. Great job! Find out how to change your booking, contact your local Qantas Office and get answers to other questions. I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. . How would you handle a combination of scenarios with competing priorities? Responsibilities. Great job! I am aware of other accessory and grooming policies that your airline has. Keep in mind, you should explain any gaps in employment with a legitimate reason, and you should address anything on your criminal record, even if it is something as small as a simple speeding violation in a vehicle. Toggle navigation beckton gas works railway; how to find ceres in your chart Free interview details posted anonymously by Qantas interview candidates. Customer Service Agents. These may be used as an additional objective, reliable and relevant assessment method. It will redirect you to the airline's official page. engine failure and some CTA radio work Exp. Then, explain the steps you would take to find the right person with the answer. Fly with us and discover the Qantas difference. great experience, I applied online. Have you ever worn a uniform at another job before? did anything happen? Have you ever had a difficult situation with a customer and how did you resolve it? Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. As you answer, make sure to talk about the resources you used to help make the change. My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. Our interview questions and answers do not represent any organization, school, or company on our site. Great employer. Restaurant and hotel reviews, photo galleries and travel articles. It consisted of being welcomed and then being split into different groups. I applied online. Buy flight and unique experience vouchers. The next steps were background and security checks and finally a thorough medical which is at your own expense. Can you talk about a time when you worked effectively with others as part of a team? Describe a time when you went gone over and beyond for a customer? A strong communicator? ", "I take safety seriously and take care to keep customers and staff safe by adhering to Qantas safety protocols, I would make myself aware of safety standards and implement these and keep up to date on any changes.". While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. If you've already created your profile, you can sign in and access your application and personal information to update if necessary. Our cabin crew represent us in the air and deliver best in class service and customer care. Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. Earning points couldnt be easier. The next steps were background and security checks and finally a thorough medical which is at your own expense. Travel and partner special offers available exclusively for our members. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. Start your trip in the exclusive surrounds of one of our world class airport lounges. I applied online. Establish customer relationships and follow up with customers, as needed. Our date tracking prior to 2019 was not accurately kept. The process took 2 months. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". The height requirement is between 163cm and 183cm. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Discover how you can start earning great rewards and savings simply for running your business. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. This especially comes into play when you are . Mar 3, 2023 - 5.44pm. After that they invited me to attend the Assessment day. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. My current employer is required to run a criminal background check on our staff every two years. It was 5 questions about customer services. If the policy allowed, I would let the customer know that I would be happy to oblige their request. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and . Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job. I interviewed at Qantas in Feb 2023. And don't forget to directly answer the question. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management Would you have any issues in doing this? Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. Excellent! "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. Expiry 03 March 2024 Firm price, if the ad is up the item is available. I interviewed at Qantas in Aug 2018. I got 5 questions based on my CV and resume. Join Qantas Frequent Flyerorsubscribe to Red Email today. Quick Apply. 15 Qantas Customer Service Agent interview questions and 11 interview reviews. Nice! Tried to book the same flights online and it said "flight full". The minimum age requirement is 18 years. I applied the position online, and it took one month to process. I applied online the Qantas website and I got an email about a week later for chat interview. I then attended a group assessment, there where several group tasks and each candidate had to speak amongst the other candidates. If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. Interviews for Top Jobs at Qantas. describe a time you saw a staff were doing something dangerous The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . As a leading provider of air travel, safety and security is paramount to us. Be specific with your answers they want examples Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. Request wheelchair assistance. I applied online. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . I guess its for if were rights person for this position. The first part is an online interview. Free interview details posted anonymously by Qantas interview candidates. how to verify an unverified sender in outlook. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. To help keep the passengers and the entire crew at Qantas Airways safe and well, the airline industry has strict safety requirements that all employees need to adhere to. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. I interviewed at Qantas (Brisbane) in Jul 2016. You can track your Qantas Points, shop and more. Be the first to find this interview helpful, 1. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. We do not claim our questions will be asked in any interview you may have. . What is the interview process like at Qantas. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. describe a time you have done your work above and beyond They have really good training and they are a very supportive, helpful and fun company to work for When you call this number, you'll be connected with a customer . qantas customer service agent recruitment processqantas customer service agent recruitment processqantas customer service agent recruitment process Short seminar followed by a one on one interview. . Interviews for Top Jobs at Qantas. Several examples include: The process took 1 week. Therefore, any date prior to 2019 might not be accurate. 1. We do this by creating interview questions that we think you might be asked. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Good interview day. Describe a time when you went gone over and beyond for a customer? Stage 2 was a role play. what decisions did you make? Qantas doesn't accept unsolicited resumes. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. What was your favorite team work and what did you do for it. Travel and partner special offers available exclusively for our members. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. We believe the journey should be as exciting as the destination. Freight - cargo, express, airmail, freighters, charters and customs clearance services. Another station to do your height reach test and have your documents checked over. The process took 3 weeks. What did you accomplish while you operated them? The first part is an online interview. Have a question or concern? I got 5 questions based on my CV and resume. Designed for small to medium businesses. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. I interviewed at Qantas in Feb 2023. Discover our Australian domestic and international network, airline partners and oneworld. Write down what you think is important so you can reference it when youre in the role play. Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. Choose the seat that suits you before you get to the airport on Qantas operated flights. I interviewed at Qantas (Melbourne) in June 2017. First, you need to click here. I would soak in all in-person training and any online module training that I would be put through during my orientation. Browse our airport guides and lounge network information. I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. I would work hard to understand the program as I am naturally someone that likes to know hows do things". Benifits outstanding. If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. 2. We had some group activities together and a one-on-one interview afterwards. . Assesment Day - Involvled a introduction to the company and its values. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. Get hired today! When you apply for a job, you'll provide us with confidential information about yourself. Would you have any issues in doing this? Step 6; Invited to do a medial. One . Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. Qantas are a good company to work for with regards to pay and conditions. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. Beyond being friendly and reassuring, what other relevant skills do you have? 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