Flexibility. To find out more, read our Privacy Policy and Cookie Policy. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Best of Antivirus Software. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. For 10 years, she successfully owned and operated her own business in her home state of Indiana. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Unfortunately they dont pay a minimum per hour like other companies. FLEXIBILITY AT SCALE. Client opportunities may have additional requirements, including expanded client-specific certification. View our background requirements here. Work from home. Remember me. Everyone else we spoke to claimed they were cloud-based but they weren't. Remember me. Go Further; Marketplace. Apr 04, 22 (Updated: Sep 19, 22) 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Attack Protection. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Check the Eligibility requirements and make sure were currently accepting applications in your state. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Forgot password? Remote work is undeniably popular and LiveOps offers that. Connect contractors to affordable commercial insurances. Hard to get in contact with managers for help. Now we can focus on making sure IT is partnered with the business in everything they do.. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Public Relations e-mail (press@liveops.com) Locations. fits your experience, personality, and preferences the best? We cant do this. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. That syncs to Okta and then that person cannot access any applications. Learn about Liveops Enterprise Solutions Click Here . Earning potential. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. You dont have to do anything else.. Love the flexibility of the jobs, but wish training was paid. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. TMCF is the nation's largest organization exclusively representing the Black College Community. Our developer community is here for you. Copyright 2023 Liveops, Inc. All rights reserved. The world class support of Liveops and unparalleled access to world-renowned clients. The background check requires a $24.99 processing fee paid directly to our vendor. Support. Login here. Since you are self-employed, you are in control of your profits and losses. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. You may also receive performance-based pay or other incentives. Heres a direct link to where you can sign up. Enjoy the freedom of being your own boss. Onboarding employees has become much more efficient. I still love it., I strongly recommend not working for this company. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. I wish there was some type of base pay. First, check out our frequently asked questions about the agent experience and application process. Keep contractors happy with accurate payments on time, every time. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Functionality Add this integration to enable authentication and provisioning capabilities. This means you can choose when, where, and how often to work! We've been partnering with Liveops since 2010 for all our inbound needs. Openforce simplifies your contractor management processes by providing a single platform solution. Set your own schedule to work around your life. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Liveops | Okta . Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Facilitating collaboration and communication with the best available solutions was another key goal. Different programs have different pay structures. When I started it, my team said, Youre crazy. Suite 390. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The sign-in URL is the web address you use in your desktop browser to access your company portal. . Liveops: Flexibility. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Login. It was as simple as they said, adds Myers. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. I trust them and look forward to more cooperation and partnership in the future. Yes! Improving Peoples Lives. Be a superhero sales agent with great earning potential. Copyright 2023 Liveops, Inc. All rights reserved. Copyright 2023 Liveops, Inc. All rights reserved. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Discipline and setting expectations of yourself are key to working from home. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. We'd have had to build out a lot of infrastructure. No problem. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Their consistency, professionalism and customer service are unparalleled in the industry. Cons. Browse case studies, customer service tips and other helpful resources for enterprises. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Forgot password? Earning potential. Were all looking at the same data one version of truth consolidated in a single repository. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Learn about Liveops Enterprise Solutions Click Here . Secure your consumer and SaaS apps, while creating optimized digital experiences. Want to become a Liveops agent? By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Cons are having to provide your own equipment. Work confidently with real-time chat support, tech support, business tools and professional development workshops. . Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Conducting inbound/outbound customer service calls. Username or Email Password. Also the hiring process is long and it's unpaid. Or, if, No college? Click herefor technical info. Whats it like to be self-employed and provide virtual contact center services? But we were just relentless, and in one year we moved all of our workloads to the cloud. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. This means you can choose when, where, and how often to work! Life doesnt always run on a schedule. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. The cons are being able to work in your own home. McAfee and Norton were almost a tie but by far the most popular amongst agents. Innovate without compromise with Customer Identity Cloud. Actual earnings may vary depending on client opportunity and support required. Liveops Nation Login. Users verify their identity by . Gift Matching Here's everything you need to succeed with Okta. Want to give someone something unique this holiday season? Goodbye long commutes, rigid schedules, and busybody managers. Autonomy. Find top links about Liveops Nation Login along with social links, FAQs, and more. Join Liveops Nation and experience the freedom and autonomy of being self-employed! (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Press & Media. Are you an employee? The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Help patients get the most out of treatment plans. As a lot of people in the company say: it just works. This means you can choose when, where, and how often to work! Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Get started on your new home business Flexibility. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Intelligent *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? From professional services to documentation, all via the latest industry blogs, we've got you covered. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Sign an Independent Contractor Agreement. Please update your browser to the latest version on or before July 31, 2020. Universal Login. GM Regional Customer Care Operations, major utility. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. We would like to show you a description here but the site won't allow us. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. HSA and PPO Options National and Local Networks Retirement. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Qualify and onboard contractors in record time. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Apply now and a member of our team will work quickly to review your application and provide next steps. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Money is amazing, but like every job there are flaws. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Collaboration tools are a huge part of us being successful, says Myers. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Mobile first. Okta offered exactly what Live Nation needed. Keep in mind, the more you service, the higher your earning potential! Its a huge, huge advantage for us, says Myers. Reach out to us. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. The typical military family moves every two or three years. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. They have to be accessible, easy to use, secure, and platform agnostic. Pros. We use cookies to improve your experience on our website. I like feeling like Im helping people all from the comfort of home. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. This is critical, says Huckabay. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. The only downside is a lot of training without pay. I still love it., You make your own schedule. We understand the complex nature of managing independent contractors. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Copyright 2023 Liveops, Inc. All rights reserved. We use cookies to improve your experience on our website. If you are looking for Liveops Agent Portal Okta? The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Then, this is the place where you can find some sources which provide detailed information. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Health, Dental & Vision. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. You can actually enable a person to get to an application through the Okta platform. Existing Duo Security enrollments. Login to know the status of the ticket. Take our quick quiz and well recommend our top client matches for you. Assist customers with orders, questions, and returns. Login to track your existing support requests. You can also manage cookies in your browser settings. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Agent Login Username / Email Forgot password? Support staff employees are great and work hard to keep us busy and motivated. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Connect and protect your employees, contractors, and business partners with Identity-powered security. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Scottsdale (headquarters) 1365 N. Scottsdale Rd. Were now out of the back room and working with the business to add direct value, Huckabay says. Liveops employees can directly contribute to the success of students journeys through college into . If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. This field is for validation purposes and should be left unchanged. Flexibility. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Enjoy the freedom and flexibility of being your own boss. OR Look in your activation email. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Companies across a variety of industries trust Liveops to provide virtual contact center services. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Hello, Liveops. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Passwordless. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. Sign an Independent Contractor Agreement. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Learn More. The freedom of an entrepreneur. But what good is making your own schedule if you cant get a schedule? If you have not created a ticket yet then you would need to register or create a new ticket to begin. Community. (sales@liveops.com) Press & Media. Pay, Vacation time, You get to work from home. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. REDUCE RISK Rest assured your contractor compliance is always audit-ready. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Submit ticket. IT Support You are using an unsupported browser. Submit an application for an available virtual contact center opportunity. Come on board! Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Check the Eligibility requirements and make sure were currently accepting applications in your state. Well learn about your business and help guide the best solutions based on your needs. They love it because it does what it's supposed to do.. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Copyright 2023 Okta. Independent Contractors are responsible for expenses and control their profit and loss. Browse case studies, customer service tips and other helpful resources for enterprises. Use your email address or username and password to sign into your WebCE learning center account. Okta goes so much further than other providers, Huckabay says. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. GROW YOUR BUSINESS A wide array of jobs -- many of them well-paid -- don't require a degree.. Copyright 2023 Liveops, Inc. All rights reserved. Quickly assessing customer needs and providing sound solutions. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. No problem. Find Out How & Apply . Still have questions? As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. process. If there are system issues, you will not get paid. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. All rights reserved. Main hustle or side gig its all up to you. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Login. Improving Peoples Lives. Apply now and a member of our team will work quickly to review . I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Keith Myers, SVP Business Technology, Live Nation. Learn about Liveops Enterprise Solutions Click Here . With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. After all, says Myers, Okta is arguably the most successful application weve ever deployed. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. With Okta we're able to quickly deploy tools to new employees.