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We greatly appreciate our communitys patience and understanding during this extraordinary time.. To Stubhub.com and surprisingly they were already on sale. i have attached the information from the venue. Also how can stubhub charge me $176 when I never received any money for this purchase. Do not buy tix here! I emailed them screen shots proving there was no such disclosure. Under normal circumstances, these processes are manageable. Describe your scenario and include any supporting evidence. They explained to us the person who registered the wristband could show up to the event and claim they lost it. Email is another option for requesting a refund. Called back for refund. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Second package was never able to contact anyone to reroute as address was incorrect. Part of my frustration is money lost but it's also abt the integrity of the company. Help us improve this article with your feedback. This settlement ensures that consumers will receive the refunds that they are entitled to.. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. You will enter your community username and new password and done! For most current purchase, the tickets were not actually available. Other sellers may take a case-by-case policy. Furthermore, If you have any questions, please do not hesitate to contact us. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. StubHub Refusing To Issue Refunds For Shows That Have Been Cancelled Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. IndustryLegalTop Story We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. They told me their tech would review it. StubHub Issues Response To Voucher Policy Frustration - TicketNews StubHub stopped guaranteeing cash refunds. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. How Can I Request a Refund for a StubHub Ticket? Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. Also, awfully bold of them to assume I would want to purchase through them again. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. Hopefully the credit card company will stand up for me. I do not want someone to buy my tickets without the same disclosure available. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. At NO stage did they advertise this game as a TBA or TBC date and time. 2. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). StubHub Returns and Refund Policies Managing your orders 43. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. Sams Club vs. Costco Which One is Better for You? StubHub is a global marketplace and our policies vary by region, in line with local guidance. It has been awhile since I made the phone call to initiate a refund. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. Are you kidding me really!? It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. A StubHub employee via phone assisted in returning the ticket to my account. I checked by calling Ticketmaster. I'm upset at this it's fraud, Just want your attention. Stubhub did refund, but plans are ruined last minute. All rights reserved. The FanProtect Guarantee is StubHub return policy. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community Angry Fans Say First the Concerts Were Canceled, Then the Refunds Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. Is there any way to find out if its still being processed at all? View StubHub Refund Policy. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? "If you have tickets to a show that is postponed, you will be able to select your refund . Ticket buyers and sellers say StubHub owes them after - Marketplace That's why they have a return policy. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. Needless to say, I initiated a dispute over StubHub's transaction. When I received the tickets it is stamped on them in large lettersStudent ID required! This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Even talked to their top customer service expert who was an absolutely useless subhuman monster. It not I guess it is small claims. These people are entitled to their money back. All of our tickets were void, fakes, frauds. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. I tried transferring through Wells Fargo and they didn't let me transfer. Had I known seller didn't have tix I never would've purchased. I have been attempting to contact you several times regarding ticket order #553613638. Contracts are contracts. I would've been able to see Chris Brown. That is a great question. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. Donno what to do. That's not their fault, that's your fault. I requested refund now, but they didn't reply me yet. StubHub won't refund my money. I purchased two tickets listed on site. We also use third-party cookies that help us analyze and understand how you use this website. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. StubHub changes its refund policy during COVID-19 pandemic - WKBW It is not specified anywhere in the mobile site and hidden in the desktop version! to see the game on TV? News Corp is a global, diversified media and information services company focused on creating and distributing . We lost the concert for that. Combined with viagogo, we now span 90+ countries around the world. I would advise taking this route to get resolution from StubHub. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! I don't want a damn coupon, I want my money back! Receive a coupon for 120 percent of your original purchase*. The tickets are wrong ones worth $148 each!! TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Select the ticket group you'd like to sell. Stub hub is a 3rd party seller. A UNETHICAL ON THEIR PART. Dworsky says he hopes she'll intervene. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Never Again. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. StubHub will offer refunds for canceled events but not postponed events. Check the StubHub Help Desk I lost my tickets. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. The latest breaking updates, delivered straight to your email inbox. I purchased tickets at the very last minute and got amazing seats. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. I called ticket master and all the floor seats were sold out!! Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? Customer service will only take calls for ppl with event in the next 24 hours. Congratulations, Stubhub. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. I will be filing a formal complaint and will NEVER use stubhub again. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. I purchased tickets to the Olympic gymnastics trials in January 2020. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. Honor yours. Called for a refund and they won't give me one and the manager hung up on me. 01-24-2022 11:26 AM. Or choose from the following popular destinations. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. I called them within minutes to change the seats and they basically said I'm stuck with those seats. This is so wrong in so many ways yet I don't have a leg to stand on. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event.