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Additionally, only those statuses that are available to all selected tickets categories are available for selection. This entity describes an Autotask Quote Item. Incidents on Change Request tickets will not be updated. If you attempt to query these fields, you will receive an error message. Basic Incoming Email Processing is available to all Autotask customers at no additional cost, and includes: The Add Ticket Email Service (ATES) mailbox, which is already set up One additional active custom mailbox. If setting equals 'Never' then the API will not require the QueueID value. The InventoryProducts entity is the container where you define inventory location, minimum and maximum stocking levels, and can see the summary of the product (Available, Reserved, etc.). The function of this entity is to describe the tax rate for a specific billing item. If the ticket category = 'RMA', the InstalledProductID is required. Assets are Products with an association to a Company entity. The ArticlePlainTextContent entity contains the plain text version of body content held by a Knowledgebase article. I am trying to create a ticket in autotask using the below python code: window.open(uri); If TicketType = Problem and incidents are associated with the ticket, TicketType cannot be changed to Incident or Service Request until the incidents are disassociated from the ticket. If the asset is associated to an SLA, then use that ID. Some entities support file attachments. A new inactive attribute value cannot be assigned. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; This entity describes the refund or credit charge that generates when the RMA is set as Authorized on a ticket with the RMA ticket category. They can click New Ticket on the Autotask interface sub-navigation menu to open the New Ticket window. For information about the currently-available entities and fields, consult the individual descriptions in the section of this article. If a ticket is created with the 'RMA' ticket category via the API and no value is supplied for this field, the ticket category default value for the field will be used. /* Home >Search > Global Notes Search or > Reports > Other >General. A resource can be associated with multiple LOBs; entities cannot. This entity describes an internal cost created for a resource-role combination for time entries on a specified contract. Visit the Ideas forum! Is there a proper earth ground point in this switch box? Both the integration user and the API-only user must have security level permission to add or edit the entity. Checklists are an optional feature on the ticket page that display numbered items to be completed in order to finish work on a ticket. Want to learn about upcoming enhancements? This entity contains SSLSubject Alternative Name (SAN) records associated with the ConfigurationItemsentity in Autotask. Tracks updates to any field except changes to the LastActivityDate, LastCustomerNotificationDateTime, LastCustomerVisibleActivityDateTime. Refer to WebhookFields (REST API). var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; If the ticket category has only the due date or only the due time configured, then the API Ticket.DueDateTime will be required, and not supplying a value will return an error message. Open the Kaseya Helpdesk. The ticket SLA is defaulted in using the following logic: Check the asset. } This entity's purpose is to describe a serial number associated with an Inventory Item. NOTE If Knowledgebase is enabled and the ticket is used to create a Knowledgebase article, the contents of the Resolution field appear in the article. This entity's purpose is to describe a record of approval for a ticket change request. [CDATA[*/ The allowed actions are specific to the object. NOTE This field is visible only if Co-managed Help Desk is enabled on the Activation page, and only shown to resources who are not co-managed. The impersonated resource must have permission to act as configured in the other sections on the Edit Security Level page. The time zone and holiday set of the associated location are applied to the resource's time entries and schedules. They are required in the UI only if the system setting 'Require Issue and Sub-Issue on tickets' is enabled. You can use notes to track information, update the status of the associated contract, and communicate with resources and customers. function SendLinkByMail(href) { Autotaskincludes a time off policy management feature that enables your company to track employee time off benefits. window.open(uri); The status code getting printed here is 401! Either click the template or click. This entity's purpose is to describe a billing Work Type (Allocation Code) that is excluded from the contract to which the set applies. This entity's purpose is to describe a ticket category, applied to tickets in Autotask to specify features and fields that appear on the ticket detail. To complete the attachment process, you must save the note or time entry. To view attachments uploaded by other users, Can view time entry internal notes, internal notes, and internal attachments (on Ticket Detail and CRM Detail screens) or Can view time entry internal notes, internal notes, and internal attachments (on Task Detail screens) This entity describes an Autotask SubscriptionPeriod. This entity's purpose is to describe an asset category. Want to talk about it? This entity's purpose is to describe a note associated with an Autotask Contract. I have taken the Resource location "15" from the below page on autotask because while creating the api user I have selected the location as "Headquarters". Calculated in hours only. Form template settings will override any previously populated field content, including notification settings, additional contacts, and secondary resources. Asking for help, clarification, or responding to other answers. /*