309th Aircraft Maintenance Group Hill Afb, Satu'li Canteen Slaw Recipe, Ryannotbrian Hide Or Hunt Server Ip, Where Not To Live In Caboolture, High School Dead Week 2022, Articles S

There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Use the search o. Hello! To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. He laughs when I poke his nose and tries to take toys out of my hand. "Can you please help me, what am I missing? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Review the steps to rename the console to 'Cloud Support Service Console'. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I was able to work out a solution, I will outline it below. I'd just give it 24 hours then recheck the challenge. All reactions. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. I also ran into this after copy pasting the API Name out of the error message. Hi I am getting the below error. No idea what is missing. any ideas? Let's do this. Could you shoot over a few screenshots of what you have? He laughs when I poke his nose and tries to take toys out of my hand. Are you using a Dev org or a playground generate from Trailhead? Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Any help would be greatly appreciated. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Rated Accounts by State The record count for state and account rating are automatically added. advanced apex specialist superbadge solution. You, my amazing reader, get more than tips for a Salesforce Superbadge. Ensure you select the correct Chart format." I have to double check the directions, but I believe that you just have to add a few values. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. The error message is so cryptic that it's hard to troubleshoot the issue. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Grab a pen and paper. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Thanks for your advice and help. rebecca@capstorm.com. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. I'll keep checking if I missed anything. I have used knowledge 1000 times and have never had anything like this. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Ensure you set up the routing for Basic Cases properly." Hello. error, has anyone found any way around this? I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. I dont see any check box under layout properties of Knowledge. This thing is just hosed and I'm only on #2. For those of you who know me, you probably know that Im lucky enough to have a job that. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Take a break, grab a snack, and watch this video. (Hint- The name of the component is not "entitlements"). Found my mistake (apart from taking it too literally). Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. R&D, A project with Daddy: My favorite daily process! Note the filter. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Tnx, hmmmm What you have sounds correct. Create the Cloudy Technical Team support process! After editing the service console, you might have to edit the new profiles. "I have created the Entitlement Process named "Cirrus Support Process" twice now. (Hint- search in setup for "support process". "Please help to resolve this. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Thank you! thing I could be missing?Thanks in advance! Keep working, great job i believe you should like my post home care specialists. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. If yes, this was created in the wrong place. Cloudy Technical Team is correct name wise for both the record type and the process. Good to hear!!! This, like all superbadges, requires a careful read through the instructions prior to any clicking. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Sounds like an easy oops! It's likely something simple like an extra character. I have the Milestones field in the page layout too. . i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. When you start a create a new report, simply click to start with a clean screen. Help with Superbadge Service Cloud Specialist step 4. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. I kept that particular module open one on screen while I walked through this step. And of course, I just tested the challenge 4 again and I passed! Also, I've included Entitlements in the console. *must be completed in lightning experience*1. I am not sure whether its correct or not. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. An action can be added to the page layout. Some changes are done at Challenge 2. I just finished the superbadge. My bet is that you missed one checkbox in the setup. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. If you did them recently, try not to leave it too long to attempt this superbadge. Hi,Oh I got it! But I have successfully created this service console in my playground. Sign in Still not sure what Im talking about? Challenge 4 Case Routing. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. But I have created this Data Category, so I'm not sure what the issue is. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. This is so annoying. Ensure the Case Reason and Type Analysis report format is SUMMARY. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Thanks a lot. Issue was with the Lightning Page Layout. I think it must have taken some time to register that I updated the values or something?!?!? This superbadge in specific helps building reusable granular components. Does it work? Service Cloud Specialist Superbadge - 4,5,6,7. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Even after setting up support proc and presence status. Hi there,I am struglling with sataus update within a macro. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Making dinner for Mom! But trailhead gives an error message back. Thanks @ Tarik, the directions states to create two roles, which I did. Telecom Billing System2. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Theyre such a useful way to remember what needs to be done before you start. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. No. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Is knowledge set up correctly on the page layout? I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! I had figured that out in order to build the macro. Have you set up the routing address? You will need it. I really learned a lot here. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Hello Trailhead Baby! What other fields do you need to add? My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Thanks for your time! Goodness! Did you start with a clone of the correct profile? hmmm You do not want to enable all of the checkboxes. Review the steps to ensure you create the Cirrus Support Process. Thank you sooo much, you were right! You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here.