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For Veterans who received their PAP device from the VA, your replacement device may come from either VA or Philips Respironics. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. As part of the remediation process, customers and patients will be provided with more information on the next steps to implement the permanent solution as it becomes available. Dont have one? 1. Philips has established a registration process where you can look up your device serial number and begin a claim if your . Philips Korea Corporation (hereinafter the "Company") values your personal information and complies with applicable laws and regulations for personal information protection, including the Personal Information Protection Act. Further testing and analysis is ongoing. Proof of purchase may be required to take advantage of a promotion or request a repair within warranty. For more information on the recall notification (U.S. only) / field safety notice (Outside of U.S.), as well as instructions for customers, users and clinicians, affected parties may contact their local Philips representative or visit. Duration of retention and use of personal information of the receiving parties: Until the purpose of personal information use is achieved Product Support: 800-685-2999. 1875 Buckhorn Gate, 5th Floor, Mississauga, Ontario L4W 5P1. What devices have you already begun to repair/replace? Optional items: Email address and mobile phone number We are absolutely committed to supporting the worldwide community of patients who rely on our Sleep & Respiratory Care solutions for their health and quality of life, and the physicians and customers who are dedicated to meeting patient needs., Philips Respironics identified there is risk the PE-SUR sound abatement foam may degrade into particles which may enter the devices air pathway and be ingested or inhaled by the user, and the foam may off-gas certain chemicals. Please note that it is important that you only use approved cleaning methods for our devices and masks, as, We know how important it is to feel confident that your therapy device is safe to use. In this video, we will be going into detail about the process to register your device on the Philips website. Sign up for exclusive news and promotions Easily find information and accessories for all your Philips products. Are there any recall updates regarding patient safety? For further information about the Company's collection and use of personal information, please click the URL below. We understand the profound impact this recall has had on you, and that for those who are waiting for a repaired or replaced device, this progress cant come quickly enough. If you do not have a second device available we suggest you print out the instructions. If your product is eligible for extended warranty, first you need aMyPhilipsaccount. Review of this assessment has determined that exposure to the level of VOCs identified to date for the first-generation DreamStation devices is not typically anticipated to result in long-term health consequences for patients. If your prescription has expired, its worth considering a home sleep testwhich lets you complete a sleep study from the comfort of your own bedto renew your prescription. Proof of purchase may be required to take advantage of a promotion or request a repair under your warranty. Register your device (s) on Philips' recall website . Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. This is a potential risk to health. 1. To register your device and check if your machine is included in the recall: Philips Respironics plans to replace the current sound abatement foam with a new material that is not affected by this issue. If you are considering purchasing a new machine to replace your Philips Respironics device, you must have a current prescription. The company intends to complete its repair and replacement programs within approximately 12 months. We thank you for your patience as we work to restore your trust. You are about to visit the Philips USA website. If you already registered your device and want to be considered for prioritized replacement of your device, you may update your existing. With your MyPhilips account you can: Access all your product information in one place (orders, subscriptions, etc.) To confirm that your Philips PAP device has been recalled, you need to visit the Philips registration site to register your device. This foam is cleared for use by the FDA in the DreamStation 2 CPAP device and authorized as part of our remediation. Why do I need to upload a proof of purchase? The foam that is used in some devices to reduce sound and vibration showed signs of degradation (damage) and chemical emissions. DreamMapper has the ability to share your therapy data with your Home Care Providers electronic health records system. All of the relationships we hold dear, our family, friends, coworkers, and customers are affected. I O Auto CPAP Advanced. Please be assured that we are doing all we can to resolve the issue as quickly as possible. Confirm the new password in the Confirm Password field. We recommend you upload your proof of purchase, so you always have it in case you need it. At the Login Page for DreamMapper, you can register for a new account or login with your existing Username and Password. We are happy to review your prescription if youre unsure of its status. Further testing and analysis is ongoing. Agree Also, sound abatement foam in unaffected devices may be placed in a different location due to device design. We agree. The website will give you instructions on how to locate the serial number of your device. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. You can also upload your proof of purchase should you need it for any future service or repairs needs. Products not affected by this recall notification (U.S. only) / field safety notice (International Markets) include: The best way to know if your device is included in the recall is to register your machine for the recall. Despite sincere and full efforts by members of the Philips Respironics team weve been in contact with, details and actions we can take immediately to have a positive impact on the health of our customers have been in short supply. On June 22nd, the American Academy of Sleep Medicine (AASM) and several medical societies and patient advocacy organizations submitted a letter to durable medical equipment (DME) contractors requesting patient support from the Centers for Medicare and Medicaid Services (CMS) since many individuals will be unable to meet CMS adherence requirements before their device can be fixed or replaced. Please be assured that we are treating this matter extremely seriously, and are working to address this issue as efficiently and thoroughly as possible. This process should take about 10 minutes to complete, but may vary based on internet speed or device used. This new assessment is limited to the evaluation of VOCs for first-generation DreamStation devices and does not evaluate the risks of potential foam particulates or cover other devices affected by the recall. What is the advice for patients and customers? On Monday, June 14th, Philips Respironics issued a voluntary recall on nearly all of their CPAP, APAP, and BiPAP machines sold from 2009 until today, with some exceptions. If you are using a mobile device to transfer your data, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. We have notified all customers affected by the recall through email and each customer will shortly receive a physical mailed notice. Dont have one? Also known as DreamStation BiPAP autoSV, Also known as DreamStation BiPAP AVAPS, DreamStation BiPAP S/T, Also known as System One BiPAP autoSV, System One BiPAP autoSV Advanced, Also known as System One BiPAP AVAPS (C-Series), System One BiPAP S/T (C-Series), Also known as BiPAP Hybrid A30Ventilator (A-Series) (not marketed in US), Also known as BiPAP V30 Auto Ventilator (A-Series), Also known as BiPAP A40 Ventilator (A-Series) (not marketed in US), Also known as BiPAP A30 Ventilator (A-Series) (not marketed in US). Plus, most insurance companies require you to rent your equipment for a certain period of time and many require compliance monitoring to protect their investment. Per the Philips Respironics recall notice: We cannot stress enough that Philips is treating this matter with the highest possible seriousness, and are dedicating significant time and resources to address this issue. Review of this assessment has determined that exposure to the level of VOCs identified to date for the first-generation DreamStation devices is not typically anticipated to result in long-term health consequences for patients. You are about to visit the Philips USA website. Mandatory items: Time of device use as per the patient's use, prescribed pressure, degree of mask leak, and periodic breathing rate Have your DreamStation device serial number available (begins with the letter J and is 13 characters in length). You can sign up here. Koninklijke Philips N.V., 2004 - 2023. We are aware of the concerns raised by this information and we are sincerely apologetic for any disruption of care or inconvenience that may have been a result. COPYRIGHT 19992021 US EXPEDITERS, INC. ALL RIGHTS RESERVED. Enter your Username and affected Device Serial number. Register - Philips Respironics DreamMapper Register Country* First Name Last Name Email Address* Confirm Email Address* Mobile Phone Primary Device Serial Number I understand and accept the Terms and Conditions. While the CPAP recall is a frustrating experience, it does serve as an opportunity to switch up your CPAP equipment set-up so you can find the device that serves your needs best. Dreammapper has the ability to send you in app notifications based on inputs you provide directly when you set up your account, such as what mask you use, in addition to promotional messaging from Philips. 2. Give us a call today and one of our 5 star customer service representatives will help you. Dont have one? Please click either Yes or No. If you already have a DreamMapper account but do not remember your Username, please note that your Username is your email address. The Philips Learning connection hosts educational modules that provide overviews of the DreamStation 2 and DreamStation 2 Advanced. We recommend you upload your proof of purchase, so you always have it in case you need it. December 2022 update on completed testing for first-generation DreamStation devices, Jan Kimpen, Chief Medical Officer, discusses what the test results mean for healthcare providers and their patients, Jan Bennik, Head of Test and Research Program, explains the details behind the testing results. Next The information is being updated on a regular basis and answered based on the latest safety communications from the FDA. Doing this could affect the prescribed therapy and may void the warranty. DreamMapper is part of the Dream Family from Philips Respironics. If you are used to using a DreamStation CPAP device and have received a new DreamStation 2 CPAP Adanced, this new device has also been set to the same prescription settings as before and is ready for use. Purpose of Collection and Use of Sensitive Information To register a product you need: A MyPhilips account Model number Date of Purchase Proof of purchase (optional) Promotion details (if applicable). You can still register your device on DreamMapper to view your therapy data. scanning technology for the right mask fit from the start. Countries where the receiving parties are located:Japan, Europe, etc. As a result, testing and assessments have been carried out. In some cases, this foam showed signs of degradation (damage) and chemical emissions. Approve a rental device of the same caliber and quality as your original equipment, Determine that the recall voids the standard replacement requirement and immediately replace the device, Deny covering the cost of a new machine at this time. Acknowledge all consents. Don't have one? Create a new password following the password guidelines. Philips Respironics is doing a voluntary recall of a list of devices due to potential risks. It is important to note that the tested DreamStation devices were not exposed to ozone cleaning. 6. Authorization for Disclosure of Personal Information to a Third Party, I agree for my personal data to be processed in the DreamMapper App for creating my account and user profile and to provide a view of usage of my therapy device (s) to assist me with complying with my sleep therapy goals. You can register your device at https://www.philipssrcupdate.expertinquiry.com or call their registration line at 877-907-7508. By design. You will be using Bluetooth to transfer your therapy results to the DreamMapper app. In most markets, devices currently authorized for repair and replacement include DreamStation CPAP and Bi-level devices, DreamStation ASV devices, and DreamStation ST/AVAPS devices. Koninklijke Philips N.V., 2004 - 2023. on the latest safety communications from the FDA. December 2022 update on completed testing for first-generation DreamStation devices . Select country / language; Breathe easier, sleep more naturally . Register your product and enjoy the benefits. Enter your Username and affected Device Serial number. To register a new purchase, please have the product on hand and log into your My Philips account. When you provide the Authorization for Collection and Use of Personal Information below, you can use services for improved enhance treatment adherence through this application. You can sign up here. The initial concern with the foam related to possible emission of particulates (tiny particles) from degraded foam and certain chemicals of concern, called volatile organic compounds (VOCs). Please be assured that our teams are working on a comprehensive remediation program to support patients with an affected device. The foam that is used in some devices to reduce sound and vibration showed signs of degradation (damage) and chemical emissions. Please be assured that we are doing all we can to resolve the issue as quickly as possible. Register your product and enjoy the benefits. We have completed all steps with Philips Respironics currently available to help our customers move forward in the process. We have trained service professionals on hand who can make sure that the affected foam is completely removed, safely, and that the new silicone foam is inserted correctly. If you cant afford a new machine outright or are having issues with your insurance provider, rest assured that there are several options that exist to find low-cost or free CPAP equipment, including government assistance or charity donation programs. Click here to register a device affected by the recall of certain Philips Respironics Sleep and Respiratory Care devices Sign in now New to My Philips? We thank you for your patience as we work to restore your trust.