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The recruitment process Get prepared and read the following stages of the recruitment process: Focus Capabilities Resources The following resources from the I Work for NSW website can support you through the application process: Finding the right job Deciding to apply for a job Writing your job application Assessments Learn more about the legal requirements for recruitment in the NSW Public Service. Test your computer equipment before you start. university, TAFE or school if you have limited work experience. a case study exercise where your group responds to a brief on a realistic business scenario. Reference checks will be completed prior to offering you employment. Explain what attracted you to want to work for the NSW Government. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Work on innovative and exciting digital projects that make interacting with government easier and create better outcomes for our customers. Information on what to consider when looking for jobs. We use all the information we collect to compare candidates and make our decision. dealing with a question or complaint for a customer service-focused job. reengineering,and Please enable scripts and reload this page. There are currently 218 jobs This is the first stage of the recruitment and selection process under the recruitment policy of a company. Position Classification: Administration Officer Level 4. Visit our Careers site to find out what it means to work for us. The Leadership Academy delivers trusted leadership development programs that transform the individual and their teams to deliver benefits for the people of NSW. The recruitment process may include: an assessment of your application. Transdev proudly operated bus services for a third of Melbourne's bus network on behalf of Public Transport Victoria from 2013 - 2022. Test your computer equipment before you start. Build your career in talent acquisition and development, industrial relations, return to work, inclusion, and more. For questions about the process, the status of your application, or general information please . We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. processes to support business operation We will tell you if you are successful or not or we may offer you a place in a talent pool. Service NSW is the leader in providing All our assessment processes involve at least one interview. Complete and submit your application. You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). Merit based stages Learn more about STEP 3 STEP 4. Once you have found the job you want to apply for, submit your online application through the I Work for NSW website. . Personal details your name and contact details. Cognitive ability assessments measure your potential and ability to solve work-related problems and learn new job knowledge. There are currently 110 jobs Are you passionate about achieving results and taking great pride in your work? We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. create a profile to search or apply for jobs on the www.iworkfor.nsw.gov.au websites; and/or apply for a job advertised on the www.iworkfor.nsw.gov.au websites. This will help you understand your many employer obligations, including tax and superannuation. Each subject area includes practical guidance, tools and examples to help improve the way you find, assess and select the best people. other activities, such as group exercises or role plays. Very impressed with Pulse Recruitment's team's attention to the job brief. Do your research Jump online and read up on Transport for NSW. For enquiries relating to recruitment please Our common interview format is the structured behavioural interview. You may be trying to access this site from a secured browser on the server. Answered 1 January 2019 - Customer Service Representative (Former Employee) - North Sydney NSW Pleasant group interview, very professional Answered 21 October 2018 - Fraud Specialist (Current Employee) - Sydney NSW 1 fave to face interview It isn't done without proper strategic planning. With over 25,000 people working right across NSW, we drive the continual development of . As an agency within Department of Customer Service (DCS), Service NSW offers flexible working, competitive pay and conditions, and support employee health and wellbeing. successful in this role you will have:Experience in a similar role Strong communication, collaboration, and problem-solving In individual case study exercises you receive information about a work-related scenario. Before your interview you can prepare by practicing your interview skills with a friend, family member or colleague. Information for graduates with disability. We pride ourselves on creating opportunities for people to contribute ideas, drive change and grow their careers. Four weeks annual leave (pro-rata for part-time employees), Up to 13 allocated days off each year (for full-time employees), Employee Assistance Program (EAP) for staff and family members, Rewarding work that results in increased patient care, Unique exposure to recruitment within NSW Health, Opportunity to build relationships with colleagues at all levels of the organisation, Opportunity to learn from a highly skilled multi-disciplinary team, Sales experience in Healthcare or Recruitment (preferred but not necessary), Approachable and great communication skills (the sort of person who can talk with almost anyone). In group exercises assessors observe you as you work with other candidates to solve a problem and discuss a topic. This will include a list of dates and times. They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. Make an offer of employment after weighing all the available evidence on balance. supportting business process improvements, providing solutions aligning with Well also provide your assessment results to your employing agency to support your development. You do not need to attach a resume or cover letter. Iinterview and assess with fairness and objectivity to ensure you're evaluating all qualified candidates in the same way. Agencies may contact you to complete a reference check. Key things to keep in mind as you work through the application process. Employment and residential checks Fitness/Psych Medical 3. To answer this type of question you should: Use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. You may not proceed through every stage of the assessment process. We provide acute and sub-acute hospital care, mental health services, community health, Aboriginal health, public health, and research. Make a difference to the lives of 8 million people in NSW. Tell us what happened because of what you did describe the impact on the customer experience. east Adjustments for individual needs Focus on how your knowledge, skills, and abilities match those needed for the job. Resources for senior public sector leadership, Cross sector networks to grow capability to deliver effective and efficient services, Recognising excllence in public services delivery. Please enable JavaScript to experience the full functionality of our website. In-tray exercises simulate administrative aspects of a role. Guidelines, templates, capability comparison guide, and a library of sector role descriptions. Applications will be reviewed and candidates will be contacted prior to the closing date. Not only on capabilities, knowledge and experience. How to report serious wrongdoing in the sector. You Belong HereWe are committed to diversity, inclusion, and new ways of working.We have 8 million+ reasons to care and want our employees to represent the communities that we serve. Will the job help me to serve my community? The Department of Customer Service (DCS) is a great place to work! Our merit principles put importance on fit for the role and agency. you will drive the end to end recruitment. This is likely to involve: We generally use a staged assessment approach when: This means completing assessment tasks, one at a time over 1 to 2 weeks. We embrace diversity, celebrate our differences and inspire each person to be their authentic self at work. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351. Targeted / Identified: Role: Process Improvement Coordinator. Yours may involve some or all of the below steps. and co-ordination to:1.Risk and compliance management2.Organisational strategy and business performance3.Grants administration and fraud control4.Audits and resulting actions5.Privacy, procurement and information governance6.Middle office transactional processing. The application will be auto-populated with relevant information from your profile, which you will be asked to review and update. creating social media content, and recommending advertising platforms to be used, such as Seek and LinkedIn, Review resumes and validate candidate data, Assist Hiring Managers in scheduling interviews and sit in on interviews where needed, Assist in the onboarding process of candidates e.g. Some things that might help you get a job in the NSW Public Service in the future include: Ask for feedback. Physical Aptitude Test (PAT) Learn more about STEP 2 STEP 3. Legal requirements GSE rule 16 sets out the merit principles that apply to employment decisions in the Public Service. Before your assessments you should: If you are one of the candidates most suited to the job, we will contact your referees. Our digital services team employs over 500 designers, engineers and product managers. Make time to plan your recruitment process to put yourself in a good position to find the best person for the role. If you have a disability and require any adjustments to the assessment process, please discuss your requirements with the hiring manager or nominated contact person at any stage of the process. You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. Please read and understand NSW Health policy directive (PD2022_030). Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. We are a diverse team of over 4000 staff working together to provide services that help improve the lives of our 8+ million customers across NSW. Key policies and resources to equip you with the knowledge, skills and tools to be an effective people manager. optimise business outcomes, jyostna.channamadhvuni@customerservice.nsw.gov.au. If this sounds appealing to you, we welcome your application! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. Advise and create appealing advertising campaigns e.g. Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). Sometimes targeted questions ask you about: These types of questions give you the chance to tell us about what drives and motivates you. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. send them the role description to help them talk about how your previous work relates to the job. an interview. Applicants who are able to do this are more likely to progress through the application process. Role:Process Improvement With a population of almost 25 million and 14 million jobs in the country as of September 2018, Australia's employment market is competitive. steps and track your progress throughout the recruitment process. 10000+ Employees. casual, temporary and permanent employment in NSW public schools. Our recruitment processes generally include 7 stages, from application, to employment offer and talent pooling. contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au. Other assessments vary depending on the job and what is being assessed. Rural/ Metro/ Mental Health/ Allied Health/ Nursing and be the lead contact to support Hiring Managers in that discipline. They help us to learn about how you are likely to perform the job. They each bring their individual skills, knowledge and backgrounds together to form a strong, innovative and resilient workforce with a common vision to serve the needs of the NSW Police Force and the community, now and into the future. Ensure you have reviewed the requirements for each stream you are applying for. As part of the Teacher Supply Strategy, the Recruitment Beyond NSW Program aims to recruit more than 500 qualified and experienced . Graduates receive a competitive salary, study support and a permanent role upon completion of the program. You must submit a separate application for each position for which you wish to apply. Coordinate, monitor and review business processes to identify gaps and More information about the NSW Public Service Commission. The NSW SES advertise positions on iWorkforNSW. Copyright 2015 NSW Public Service Commission. assist with interview and other assessment techniques. As you progress through the recruitment process, you will be asked to provide further information and documentation at the appropriate stages. You can use this time to research and prepare your proposal, analysis or response. let them know you have progressed through the assessments. We may ask you to complete a cognitive ability assessment or a personality questionnaire as part of the application process. analysis, design reengineering to support business process improvement and If offered, do a sample assessment before completing the formal assessment. Great news, the Recruitment Beyond NSW Program supports qualified teachers to gain approval to teach and ongoing full-time employment with the NSW Department of Education in regional and high-demand schools. Multiple positions are available, including full-time and part-time. Have relevant examples and situations that you can draw on to respond to questions. The report provides an assessment of the key factors that influence the shape, performance and behaviour of public sector agencies and the people who work in them. Personality questionnaires are useful to gauge how likely you will fit in a job or team. your career objectives - "Where do you see yourself in . Candidates will not progress if they do not compare as well against other candidates. Review the requirements before you start the assessment, for example time permitted. Closing Date: Thursday, 16 March 2023at 9:59 am Sydney Time, Working at Department of Customer Service. Our values of accountability, trust, service, and integrity drive our initiatives and culture. Tell us about any adjustments you may need for the assessment process. These help us to find out a bit more about your past performance and confirm your suitability for the job. listed in the role description. Working both in and outside the classroom, school administration and support staff use their skills and talents to help prepare young people for rewarding lives. The application process Read more about the application process for the 2023 NSW Government Graduate Program. we expect a small number of applications. Coordinate, monitor and review business processes to identify gaps and Enter the search query name below, then click "Save". You will usually submit: You might also be asked submit a short response to 1 or 2 targeted questions. be ready to describe your interest in the role or in working for the agency or the NSW Public Service. How to request and access PSC information under the GIPA act. You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). include any specific information requested in the job ad, address the focus capabilities listed in the job ad, look through, showcase your achievements in past jobs or from other contexts, for example volunteer work, show us that you have most of the skills we are looking for, tell us about your passions and interests, show us how your current skills are transferable to new situations. Effective Candidate Evaluations. Review the job advertisement and role description. Some of the key responsibilities include to: 1) Click here for the Position Description 2) Find out more about applying for this position For role-related queries or questions contact Charlotte Cunningham on charlotte.cunningham@health.nsw.gov.au or call (02) 4985 0617. Click Here to access the Role Description. Medical assessment These might be from: This will help you to write a cover letter, update your resume and respond to targeted questions. skillsCustomer orientated and proudContinuous improvement mindsetStrong stakeholder engagement If this sounds appealing to you, we welcome your application!To Apply:Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Access information and policies on remuneration frameworks, relocation expenses and work level standards for NSW senior executives. Hays Recruitment Agency - Newcastle Suite 301A, Level 3, 251 Wharf Road, Newcastle NSW, 2300 T +61 (0) 2 4925 3663 F +61 (0) 2 4925 3662 E newcastle@hays.com.au Hays Recruitment Agency - Wollongong Suite 3B/3C, Level 3, 83-85 Market Street, Wollongong, NSW, 2500 T +61 (0)2 4222 0100 E wollongong@hays.com.au If the job ad requests a cover letter, you must submit one with your application to be considered for the role. uses specific examples of what youve done and what youve achieved. This is where we ask all candidates the same set of questions. bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. Temporary and casual roles may be suitable for time limited working visas. You can draw on your experiences from other contexts to show how you have relevant skills. We are committed to our equal opportunity policy at every selection stage. Each test measures something different according to the scenarios they contain. Includes data collections from the past 20 years. All rights reserved. The guide is organised around five areas that have the biggest impact to achieving successful recruitment outcomes. Review the role description to help you think about whats involved in the job. when we expect a large number of applications. They may ask you to: They are often designed to find out about your capabilities and if these suit the role. We will ask your permission to contact your referees before we do the checks. processes to meet the business objectives 2. Your application will be reviewed against the requirements of the role. Undertake analysis on a range of business process identification, modelling, Writing your application Writing your application When preparing your application, there are some key things we need to know about you. Complete your application using the online form on NSW Health Jobs, including your work experience, education and responses to any open-ended 'targeted' questions. Select the 'Apply Online' button. providing coaching to a team member for a manager role. Our common interview format is the structured behavioural interview. We are committed to employment practices that are fair, responsive and inclusive. Be specific dont tell us what you think you might do in the situation tell us what you did. Melbourne is home to our Transdev Australasia shared services teams. Targeted questions are open-ended questions. You can build a personal profile with your resume/Curriculum Vitae (CV) and copies of your qualifications and credentials, which Enabling workplaces where everyone is valued and can participate. All new employees must agree to comply with the requirements outlined in the policy. Referees name, title and contact details. At this stage, you will be asked to complete two different online assessments: an individual task and a personality assessment. Department of Customer Service. Includes the Aboriginal Employment Strategy, Aboriginal Employment and Development program, Aboriginal employee networks and cultural protocol guidance. a case study exercise where your group responds to a brief on a realistic business scenario. About the role:The Business Improvement team at Service NSW are?currently looking Your browsing experience may be affected by not having the most up to date version. More than 100,000 people work in or directly with NSW Health, across 15 local health districts, NSW Ambulance, NSW Health Pathology, Sydney Children's Hospital Network, Justice and Forensic Mental Health, Agency for Clinical Innovation, Bureau of Health . Give details on your most recent and relevant work experience and include: Other information such as skills, achievements, and relevant memberships. need you to develop and present your strategy (for example, for the design and implementation of the program). Join the Service NSW team of talented, passionate people. Should you wish to disclose a disability or medical condition so that consideration may be given to any reasonable adjustments which may be able to . Best practice employers give their managers and employees training about workplace privacy. Relate your skills, experience and passion to the specific job. Give yourself the best opportunity to show how you suit the job. screening checks. A background in retail sales is also highly regarded. Copyright 2015 NSW Public Service Commission. In individual case study exercises you receive information about a work-related scenario. Our library opening hours are between 8.30 am to 8.30 pm. Manage a portfolio e.g. Recruitment Support Officers work Monday to Friday during business hours from 8am to 4.30pm (hours will vary if part time).. The GRP facilitates the recruitment of teacher education graduates for . Includes the Capability Framework Stocktake Report and State of the Sector agency survey. . supportting business process improvements, providing solutions aligning with Information for graduates with disability, Sydney. In-tray exercises simulate administrative aspects of a role. As such, they may be at risk of unintentionally discriminating in the recruitment process. analysis, design reengineering to support business process improvement and Read more about the application process for the 2023NSW Government Graduate Program. The Public Service Commission acknowledges the Gadigal people of the Eora Nation, the traditional custodians of the land on which our office stands. More information. support@jobs.nsw.gov.au . Our recruitment process. Recruiting. Let us know you have a disability and need an adjusted or alternative assessment as we want all people to be able to perform at their best and compete with others equally. The Workforce Profile collection provides deeper analysis on workforce issues and characteristics. Organised and takes pride in your work (we love a good spreadsheet), Good team player, high energy levels, can-do attitude, A positive attitude and eagerness to learn, Strong work ethic and thrive in a results-driven environment. Our recruitment process is in line with the Government Sector Employment Act 2013. optimise business outcomes Assess candidates using multiple assessments to provide a solid evidence base for your selection decision. You should prepare a succinct application demonstrating why you believe you are the best person for the role. In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. Resources to support senior leaders contemplating an organisation restructure. You may select up to two streams: primary and one degree-specific stream - legal, digital, social work or engineering. Use full sentences, check your spelling and grammar, and stay within the word limit. The job ad and information package will give you instructions on what to put in your application. If offered, do a sample assessment before completing the formal assessment. The wider team is collaborative and social, with frequent catch-ups including Morning Teas, Lawn Bowls and BBQ picnics! Includes the behaving ethically guide, positive and productive workplaces guide and the ethical framework. If you did something as part of a team, be specific about your role. All rights reserved. Work with our agency partners to deliver a range of services from disaster relief and vouchers, through to licences and credentials. Candidate documents are not kept for future jobs. Focus on providing specific and clear responses. You do not need to attach a resume or cover letter. (BPM) to ensure effective governance and best practice processes and principles Give an example of a situation where you provided services that were customer-focused. You should prepare a succinct application demonstrating why you believe you are the best person for the position. You can use this time to research and prepare your proposal, analysis or response. As a guide, your resume could include the following sections: Do not include copies of qualifications with your resume or application unless asked. You do not need to attach a resume or cover letter. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: Getting recruitment right has never been more important. referee checks. Search for a job at I Work for NSW. 9217 4888 or . 1. Assessments may include online testing, interviews and work sample tasks such as case studies, role plays and group activities. Review the job advertisement and role description. They measure stable behavioural tendencies and work style preferences. The Strategic Workforce Planning Framework and planning cycle. You need to reapply if you find another opportunity. Coordinator Role type:Full Time Ongoing Grade:SNSW Grade 5/6 The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. a range of business processes identification, modelling, analysis, design and You usually have a limited time to do the task. All rights reserved. The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. Check that you've received an email confirming your application. Monthly RDO, 5 weeks annual leave and free travel pass. Position Classification:Administration Officer Level 4 Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging Hours Per Week:38 Requisition ID:REQ381575. This builds confidence in understanding how personal information is handled within the workplace. Human Resources and Recruitment | Recruitment, Central & North Coasts - Newcastle & Hunter Valley / Newcastle, Hunter & Region. are applied. Interviews will include behaviour-based questions designed to enable candidates to demonstrate how they've successfully applied the focus capabilities of the role in their previous work or studies. All new employees must agree to comply with the requirements outlined in the policy. However, candidates will need to pay for the following, should they be progressed fully along the recruitment process: I have completed a Recruitment Approval (RA) form including the funding check and submitted it to the People & Performance team at sinsw.peopleandperformance@det.nsw.edu.au I have explored available recruitment talent pools (optional) I have amended/developed the Role D escription (RD) (where applicable) and drafted the advertisement Employment Type: Various Permanent and temporary opportunities. Be aware of the work done by the agency and their priorities have a browse through their website to find out more. Salary Grade 5/6, with the base salary for this role starting I work for NSW Sydney, New South Wales, Australia1 week agoBe among the first 25 applicantsSee who I work for NSW has hired for this roleNo longer accepting applications. All rights reserved. They may be written or presented through video or audio format. We welcome applications from Aboriginal and Torres Strait Islander candidates and we have an Aboriginal Employment Consultant that can provide support. is specific to the job you are applying for. Search Criteria. Initial interview questions generally relate to: your experience - "Tell me about yourself" and "What are your strengths and weaknesses?". We invite you to share examples of specific situations from your own experience including: We use more than one assessor in an interview to help us: We often use an extra 1-on-1 interview at the end of the process to help decide who is the right person for the job. They may be written or presented through video or audio format. Please read and understand NSW Health policy directive. This outline will assist you to understand the recruitment process for NSW SES. The typical recruitment process follows the below steps. Have relevant examples and situations that you can draw on to respond to questions. If you are successful in the recruitment process, we will contact you to confirm your position in the graduate pool for the relevant stream. transferable knowledge (theoretical or practical understanding of a subject), skills (developed through training, experience, or practice). There are known benefits to policy, service design and service delivery when a workforces composition reflects the community it serves.