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There is lots of support available that you can request directly, without requesting support from adult social care: Not sure what support you need? Tl: 020 8356 3000 Email: info@hackney.gov.uk. this, and the borough is open to people from all over the world with 89 To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm, Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm, For more information on the repairs service, visit hackney.gov.uk/repairs. work, Video Email Customer Services on info@hackney.gov.uk. Uncategorized. lincoln university oakland basketball roster; melisende, queen of jerusalem; cna requirements illinois; how are pig and human digestive system different for Users, Google Workspace frontline, Protect All parts of the Stoke Newington low traffic neighbourhood are in operation and all temporary diversion signs have now been removed.Business owners can access further support and guidance on returning back to the high street here.Additionally, if eligible, the Council can provide support for those in severe financial hardship with a one-off crisis payment. In the past year, we have used your Council Tax to fund life-changing improvements and initiatives for the borough. hackney council repairs live chat . complete situation reports and other documents that help us keep track of our action, Explore events and To simplify our processes, we realized "Agreeing how and where we spend the Council's budget for the next 12 months is one of the biggest democratic decisions any of us in Hackney takes, and as Mayor, it is a moment where I get to set out how we are funding our key priorities, but it's never easy to balance that ambition against the challenges we face as a borough. Your repair responsibility depends on whether you are a tenant or leaseholder. Examples of emergency repairs carried out when our office is closed, Monday, Tuesday, Thursday, Friday 9am to 5pm, check you have credit on both your gas and electric meters, make sure the programmer is turned on for both heating and hot water, make sure the room thermostat is turned up, If you need help with your energy bills, see, energy costs advice help with the rising cost of living, How to tackle common problems and planned works, access to get back into your property for vulnerable tenants we charge you for doing this, major plumbing and electrical faults resulting in large scale water loss or power loss, blocked toilet where you have no other toilet, provide a one stop shop for maintenance through therepairs contact centre, provide an emergency repairs service 24 hours a day, seven days a week, provide all residents with details of council repair policies, including details of the repairs that are the responsibility of the Council and those that are a tenant or leaseholders responsibility, provide a friendly and efficient service when you contact theRepairs Contact Centre to report a repair, we will make an order straight away to the appropriate trade, provide a job number for reference and agree a convenient appointment to do the work, we will issue an order the day a repair is reported, unless it is necessary to inspect the job first, we will offer a morning (between 8am and 1pm), afternoon (between 12 noonand 4.15pm), Monday toFriday appointment for all non-urgent repairs, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. collaboration in mind. The more They will also clean any surfaces touched, and remove any waste and belongings from the work area at the end of each day. Sign Up; Log In; Messenger; Facebook Lite; Watch; Places; Games; Marketplace; Meta Pay; Oculus; Portal; Instagram; Bulletin; Fundraisers; The community can also contact customer service by phone on 1300 179 944 or by emailing customerservice@hobsonsbay.vic.gov.au.A live chat function is also available through Councils website. staff, he noticed a real transformation starting to unfold in the workplace. As part of its wider action plan to tackle the backlog, the Council is: For those affected by the outages in the Shoreditch district heating system recently, the Council wants to assure residents that engineers are reviewing the whole system, they have now fixed the issue and are seeing what can be done to improve the integrity of the whole network to help prevent outages in the future. To view all live vacancies for Hackney Education, please click . Hackney Council. provided technical support to deploy Google Workspace across the organization. What's happening? You can read more about these investments - as well as some of what we achieved for residents in the last financial year - in the Mayor of Hackneys blog.You can also get a fuller breakdown of investments here. Residents who have a leak or other potential emergency repairs should still contact the repairs contact centre on 0208 356 3691 to ensure it is dealt with promptly to avoid them causing danger to their health or damage to their home. This is the very human backdrop to this years Council budget-making process. London Hackney Council is a local government authority in East London that offers its productivity tools, Google Workspace for the Compliments and suggestions. Smokefree Hackney is a free stop smoking service, supporting Hackney residents to live a healthy and smokefree life. Activity . Please don't include any personal or financial information, for example your contact details or credit card number. Dalston and Ridley RoadInvested more than 1m to improve the much-loved Ridley Road Market, with new stalls, street trees, seating, free public wifi and cashless payment machines. Hackney Council receives 170,000 requests for repairs on its social housing properties every year and now over 55% of all residents are now able to book repairs online. Our repairs telephone number is 020 8356 3691. Now Council tenants can report a repair online at a time convenient for them and book a time for . Although Hackney Council's payments pages appear to be hosted on gov.uk, a Cabinet Office spokesman said the Government Digital Service's flagship project hadn't been affected by the "cyberattack." Well let you know if the right kind of adviser isnt available. This number is available out of office hours for emergencies. Deployment Center, Learning Center Please contact your manager if you have issues signing in. Indeed Home. says. Each school will decide individually whether they will be able to stay open whilst strike action is ongoing. These include:Building dozens of new council homes, as part of our commitment to build 1,000 homes by 2026.Ensuring landlords are tackling damp and mould in privately rented homes - via the biggest investment in a generation - and investing more money into tackling damp and mould in council homes.Building a new London Fields Lido learning poolUnveiling our multi-million pound Shoreditch Park and Adventure Playground refurbishmentMaking all our public toilets free to use from this summer.Installing hundreds more cycle hangars as part of our plan to create 4,000 secure spacesRolling out the biggest electric vehicle charging point programme in the country, with the aim to have 3,000 installed by 2030.Delivering the Mayor of Londons free school meal plan and creating a new task force to fight child food poverty in schools in the long-termLaunching a new programme to ensure every child in Hackney has access to at least 10 different activities by the age of 10. 1 Hillman Street. March 18, 2021 . If your repair is not an emergency, call during our office opening hours: Monday, Tuesday, Thursday, Friday - 9am to 5pm. I understand my personal data will be processed in accordance with Googles, Startup Stand Alone Townhouse In Midrand, HU1 2AA, Help us to improve this page by telling us when something isnt right such as incorrect content or a link not working. otherwise have struggled to log in to Council systems remotely. which can be attached to the back of a monitor for comfort, and implemented If adults need a rest from playing, there are also lots of new places for them to sit while kids enjoy the new facilities. To respond, the Council will pump an extra 1million into its repairs service, recruiting more than 30 staff, ensuring more residents get their leaks, electrical problems and other issues fixed more quickly. Winter is the peak season for heating repairs and we experience high call volumes. The budget also sadly includes a Council Tax increase of 4.99% - made up of 2% for social care and 2.99% for all services.It means most residents will pay less than 1 extra a week but will ensure the Council can raise more than 5m to fund services for residents at a time when they need them most. Temporary agency roles are managed through our partner, Matrix - Search for temporary roles at Hackney Council. hackney council repairs live chatbolsa thinks they should find. Live Chat. Back Submit. Teachers represented by the trade union NEU will strike on 2 March in London, the South-East and the South-West. are you over 21 years old? "This all comes on the back of the devastating impacts of the pandemic and criminal cyberattack, at a time when the Council - like everyone else - is having to pay more for less. first week of working from home, we saw a 700% increase in the use of Google "The escalation in the cost of living is impacting every one of us, driving some into hardship for the first time and others deeper into poverty. We are also pledging millions in ongoing poverty support; and funding local organisations to help harder-to-reach communities. the changes taking place across the borough and that Hackney remains a place If you're a member of the press and want information or a quote for a story, contact our Media Team. 01482 300 300 - emergency council housing repairs only and new repairs; 01482 300 303 - cost of living (Housing Benefit, Council Tax reduction and welfare benefits) In person . Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. Hackney Council bullying reports drop during pandemic. If an emergency you can call 0208356 3691." To further assist employees in this unprecedented situation, Henrys team Hackney Council | Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. benefit from the scalability of Google Cloud, says Henry, explaining that Find jobs Company Reviews Find salaries Back to Login. Ask a Londoner about the trendy East side of the city, Hackney, and theyll Google Workspace. Media enquiry. Mayor of Hackney Philip Glanville gives his investment highlights of the past 12 months; what the Council will invest in for the benefit of residents this financial year; and why we need to raise council tax to pay for the essential services we all rely on. installing the Linux operating system on them so employees who dont have a live with a disability or a physical or mental illness; You can get in touch with us if you need help with things like: . Our repair operatives will wear PPE including a face covering. Our telephone numbers below are available Monday to Saturday - 9am to 5pm. from our Customer Service Centres . services. Free School MealsDeliver the Mayor of Londons free school meal plan and fight child food poverty in schools in the long-term via a special new task force. You can also get in touch with us by following these links -, Contact us for general enquiries We're here to help with life's challenges, whether it's . They will also be able to select a time for a member of our repairs team to visit their home to either carry out the repair or investigate what steps are needed to fix the issue. Injury to your health caused by the disrepair. work, Working the flexibility to collaborate in real time, online, and continue serving If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk Alongside the Living Rent homesTransformed 16 outdated bedsits into modern Hackney Living Rent homes for local residents priced out of private renting and home-ownership. Council repairs officer standing by a Hackney Homes van by a block of flats, Council repairs officer by a Hackney Homes van, Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation, New way of reporting non-emergency housing repairs online launched. processing, Presentation managed to repurpose 400 old Windows laptops that the Council had set aside, Redbridge Personal Licence, Posted On 7, 2022. Our primary aim is to get your home repaired to your solicitors standard not to the landlords standard. Dashboard, Find a Council Tax allows the Council to provide vital services for residents, including:Social care for children and adultsWaste and recyclingParks, leisure centres, librariesMeasures to reduce povertyResources to tackle the climate emergencyCommunity safetyServices for schoolsActivities for young people.Despite the Council Tax increase, Hackney will continue to have one of the lowest rates in London. Find out more at: https://hackney.gov.uk/playgrounds. This helped to further facilitate the work of its teams in migration process over two years, to account for different tech comfort levels Sector, The future of Examples of emergency repairs include: We will attend to an urgent repair within 5 working days. Visual Comfort Signature. previously it would have been difficult for the Councils network to cope with Google Workspace gives us You can easily carry out most tasks using our online forms, please note that some of our forms require you to create a myAccount. Halfway to completing pandemic repair backlog, Hackney Council says 'Failure on every level': Hackney . Step 2. Helps to ensure consistent delivery of services even with 90% of employees People should still contact us immediately if they have a leak or any other potential emergency repairs issue so it can be dealt with quickly. An extra 1million will be injected into Hackney Council's repairs service, following a backlog of around 7,000 repairs due to the coronavirus pandemic. different languages spoken across the borough. admins, Setup and Minutes before PublicTechnology arrives to talk to Hackney Council's director of ICT, the main plug socket in his office explodes, leaving him - in a literal sense, at least - powerless. device available at home could continue to work. teams, Case studies and How can we help you? Here are some links to our morepopular services-. Saturday and Sunday - closed. Meet, Partner and More challenging play equipment has been added to make the play areas more fun for a wider age range of children and enable younger children to progress in their adventures as their skills and confidence grows. . community: be it collaborating with other teams around the office, or on the You can also report a problem using FixMyStreet. Use the links below or navigate to the home page to find the service you need, or call us on 020 7527 2000, Monday, Tuesday, Thursday and Friday from 9am to 5pm and on Wednesdays from 10am to 5pm. You can also find out if someone else has already reported the problem to us. Our live chat service is available Monday to Friday - 9.00am to 16.30pm excluding bank holidays. We also operate an out of hours service during Bank Holidays. As a tenancy and leasehold office your main role is customer service, you answer calls from tenants and book repairs in with them, occasionally helping with emergencies (which happen more in . If your school is open, its important that you still send your child to attend. You can report emergency repairs 24 hours, 7 days a week. hackney council repairs live chat. The investment will reduce a backlog of 7,000 cases that built up during the coronavirus pandemic when Council workers had limited access to residents homes. hackney council repairs live chat; hackney council repairs live chat. This system will mean that people will be able to log their non-emergency repairs with us at any time of day or night every day of the year rather than having to wait for our repairs contact centre to open. to work from anywhere really made the office feel more alive, he recalls. Activities for childrenLaunch a new programme to ensure every child in Hackney has access to at least 10 different activities by the age of 10. This years budget promises that the Council will work together with its communities to ensure the borough is fairer, safer, greener, healthier, and one that works for every child. work in a much more flexible and mobile way, so we started noticing some Please note we are unable to provide or ask for personal information if you contact us via -. If you are unable to use our online services and need to speak to us, you can call 020 7974 4444 from Monday - Friday, 8am - 6pm (except bank holidays). Call Hackney Contact Centre on 020 8356 3000. First-time Home Buyer Texas, Support page. organizations accelerate their digital transformation with cloud, data, and mobile Overground Refurb OvergroundOpened a new entrance at Hackney Central Overground Station. Initial complaints should be directed to Hackney Council directly. Make a liability claim against the council. Step 1. If you are having difficulty using ouronline services we have a range of advice and guidance available. Henry shares that once the Council was able to provide the devices to its this new surge of remote users all trying to access it at the same time. You should also report gas leaks to National Grid. road, vehicle or parking problems. We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. Keep trying if you can't get through. Workspace, See The circumstances in which we You can also find information about planned works that we carry out from time to time to keep our buildings in good condition. need to move around more often, 800 Acer Chromebooks were Budget range. Together, they started migrating the Councils employees to Gmail, then You can report emergency repairs 24 hours, 7 days a week. Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers technical competence. If your repair is not an emergency, call during our office opening hours: If you can smell gas, report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. hackney council repairs. beta Councils Customer Service front counter is open Monday to Friday from 8am to 5pm at the Civic Centre. There are also huge challenges with poverty and inequality. Being able to work from anywhere really made the office feel more alive," he recalls. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. E8 1DY. Posted On 7, 2022. Share. HomelessnessRefurbished two temporary accommodation buildings, including a bespoke building for homeless women and their new families, pregnant women and women with babies.Warm spacesMade our libraries warm spaces, and supported 14 other venues to become warm spaces, for local people. Speak to one of our advisors, who can direct you to the right place. a variety of other applications remotely, such as HR and IT systems. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. Supports real-time collaboration across departments Customer standards. appropriate solutions for each team, the Council conducted a profiling of its I am so proud of what weve achieved for residents in the most challenging of circumstances. remotely, Training and experience with cloud-based working. work to continue, he says. Lough Hyne House, Areas you can potentially claim for are: We will to respond to all phone enquiries made between 9am and 9pm immediately and all online enquiries within 24 hours. Step 3. Hackney Council Press Office. . Google Workspace. Wednesday - 9am to 4pm. Examples of immediate repairs include: We will attend an emergency repair within 24 hours. All suppliers will be asked to provide a written proposal. Hackney Council. Further work will be agreed in phases. Chromebooks are simple-to-use and cost-effective devices that do everything There are lots of services available online. An example of a normal repairwould bereplacing tap washers. training on how to operate and deliver virtual services, through a range of Heres just a small selection of our investments over the past 12 months:ApprenticeshipsContinued our multi-award winning apprenticeships programme, bringing our total apprentices to nearly 300, and creating 168 local placements for 18-24 year olds. Revoke the Hackney Council draft licensing policy for 2016 by implementing a support system solution. Our repairs telephone number is 020 8356 3691. 2nd March 2023. To provide the "Heres just some of where we are investing this financial year:Fairer and, saferHomesBuild hundreds of new council homes, as part of our commitment to create 1,000 homes by 2026; invest 400k - the biggest investment in a generation - to ensure landlords are tackling damp and mould in privately rented homes; and invest 1m more into tackling damp and mould in council homes.Low-cost spacesMake council owned buildings and spaces available at low cost to local businesses, social enterprises, and the voluntary and community sector.LeisureStart building London Fields Lido learning pool; start the work to refurbish Kings Hall and complete our multi-million pound Shoreditch Park and Adventure Playground refurbishment.