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Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. I connected a laptop via ethernet into it. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Navigate Advanced Settings > Log in > Broadband > Internet. Links to user manuals and other documents for BT Hubs for broadband. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. What? In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. The setting is on a page hidden on the home version. (Not Business variant). Almost instance response. Baldrick1. Configure the modem for transparent bridge or modem only mode. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. The BBC is not responsible for the content of external sites. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? 8:37 AM. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. better. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. It works on my Business Hub 6, in fact it's not even hidden. I also want to be able to repair and modify the frame. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Users . 01-10-2020 Select Add Additional Network from the drop-down menu. I don't think the workaround for modem mode works. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. Re: BT smart hub - hidden bridge mode menu ? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Go to IPv4 Configuration. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Just plug 3rd party router into the wall mounted Openreach fibre modem. Forgot to mention the third solution is hard wire a speaker to create the Network. Does anyone know if a Sonos Boost would resolve the issue? Sorry, we're still checking this file's contents to make sure it's safe to download. Look for the tab on the back of your hub. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. Weve been experiencing the same frustration with this issue. What is the difference between WiFi 6E and WiFi 6? For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Smart hub 2 Hidden SSID I have a new hub. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. Find out which main phone socket you have Find out about your Openreach modem 8:32 AM Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Ask questions and share tips with other people 24 hours a day. I may try the hardwired solution if things do not move fast. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. Slide the two parts of the hubs plug together until they click into place. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. At the bottom is a setting for. I have a new hub. Click a dropdown for your model of hub. If it doesn't accept the admin password, click on Hint. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. This complaint isnt resolved for me. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. This wasnt an option for me however as my router isnt near any of the speakers. However, I agree with some of the comments. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. BT Smart Scan technology Make sure you keep your hub on all the time. I have raised a complaint with BT as MacBook works fine, but app does not. Connect the cable to the hubs power port, plug it into the wall and switch it on. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. >. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. Guide to the BT Business Smart Hub. 2) ClickWireless. Numerous complaints have appeared on the company's community forums over the last few months. How do you turn off wifi? Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. A spokesman for BT told the BBC only a "very small" number of users have been affected. Switching Smart Setup on and off on the BT Smart Hub 2 To change anything you need to click one of the settings. Check that you're connected to your Hub's network. At conservative gathering, Trump is still the favourite. This will take to a status screen. Yes its not ideal. Expert Reviews is a registered trade mark. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. How long will it take to get BT Broadband once I've ordered? 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. The lights on your hub will change to green or flashing orange as it is setting up. The default IP address is 192.168.1.254 but you can change that here. Having a yolk sac that is too large or too small has been associated with pregnancy loss. How can I turn it on and off? Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. If you have changed it and now forgotten it, you can use the. Manage your account Make sure it is fully pushed in - you'll hear a click. on For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Read about our approach to external linking. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Announcements, Guides & Community Updates. You'll find it on the back of the Hub if you haven't updated it. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Click a dropdown for your model of hub. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Plug the microfilter into the socket. Its only when you connect direct to the Hub. Ill ask my man at BT. No problem. What's the least amount of exercise we can get away with? In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Vodafone Broadband: Great prices but at what cost? The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Fix problems or report a fault with our troubleshooter. Save the file. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. Turn off 5ghz and install the boost followed byall speakers. 11:46 AM Ive got a man from BT ringing me during the week so I will report back what happens. I'll try and check later this week against a spare BT Business Hub 5 model. This will open the Wireless Settings page. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. No idea how 2.4GHz can be too slow for any video streaming. Copyright Expert Reviews Holdings Ltd 2023. 10:38 AM Also, it took a number of days for me to find this thread of communication online. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Still having trouble with this. 01-10-2020 My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. - edited Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. Please try again in a few minutes. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". Smart Setup is BT's online set-up wizard. To make this change click on Advanced Settings, Wireless. BT Business Hubs: Help and guides for your model. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. Works fine. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 Can anyone shed any light on this? So some transparency is needed so customers like myself know that this is a commonissue. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. It should appear as soon as you connect to the Hub and open a browser. It never occurred to me that bridge mode would bypass the router section. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. 01-10-2020 BT Smart Hub settings - make your router faster and less annoying. It should appear as soon as you connect to the Hub and open a browser. Solved! Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Smart Setup usually only needs to happen once on each new device you connect to your Hub. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Guide to 4G Assure. This should explain it. Simply connect a 3rd party router to any LAN port on the hub. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. . 01-10-2020 Pretty obviously really if I look at an old BT modem. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. ie. Enter http://192.168.1.254 into the address bar to go to the management page. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. It means I have a redundantSonos Move which is incredibly frustrating. How do I use my Smart Hub as a modem only? Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. Connecting your computer to your broadband. This will open the Hub Manager. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. I did this on a Deco mesh. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. Great. There are simple ways you can boost performance and get the best from your broadband. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Bridge mode does appear to exist on the Smart Hub. Select the Link Configuration sub-tab. 30-09-2020 When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. So first step is to go to a PC or a mobile device that has a web browser that's usable. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. No problem. I would still prefer to just hook my superior router . Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Connect the cable to the hub's power port, plug it into the wall and switch it on. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. BT have advised me this a fix should be out this week. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Links to user manuals and other documents for BT Hubs for broadband. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. On your device search for your network and enter your password exactly as shown. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. So the question remaining is does it actually work on a residential Smarthub? 1 user liked/thanked this post: The bug disrupts the . BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Just log in to. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. Broadband speeds You can turn Smart Setup on or off in the Hub Manager. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Choose Broadband. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. The app then stopped working. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Thanks. Enter the admin password. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. If you want to exit, you'll need to do this on the login step of Smart Setup. Web admin interface of the BT Smart Hub 2 router. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. ), on Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. I too have just discovered this thread, having tried to sort things out for the last week. - edited Check that you're connected to your Hub's network. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". What is Smart Setup on the BT Hub? I have an update to share with you all regarding this issue. At least Ive got Sonos working now even though it is at the expense of 5ghz. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Understand rental and other basic charges, Enter the admin password. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. This topic has been marked solved and closed to new posts due to inactivity. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Need support for other hubs and routers? Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services.