When you book a TNT delivery through Parcel2Go, just enter your TNT tracking number into the search bar above and youll get constant updates on the whereabouts of your parcel delivery status. Domestic shipments are traceable online using the Track n Trace shipping tool, where customers or recipients must enter the consignment number or customer reference number on their accompanying paperwork or booking confirmation. It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. Welcome to the Digital Spy forums. Passport application survey. We also ensure all reviews are published without moderation. TNT Express Tracking Details. Get TNT's shipping costs and shipping times for shipping from or to . Premium Delivery Option; If you chose Premium Delivery, TNT will contact you to schedule a date and time for delivery. Passport advice. It was just posted through the door like people said. I have rescheduled several times on weekend that I am available and the system change the date without noticing me until I found out myself on the system. New applicant timelines and reviews are available on the website.https://www.passportwaitingtime.co.uk/category/passport-application-experiences/#passport #travel, Viewing 15 posts - 1 through 15 (of 124 total), tnt passport delivery tracking information, This topic has 124 replies, 48 voices, and was last updated, This topic was modified 11 months, 3 weeks ago by, This topic was modified 10 months, 3 weeks ago by. Will you do the same? Meanwhile,. Little wonder the economy has low productivity, when the government can't arrange for passports to be delivered in a more efficient manner.I recommend a DPD style delivery tracker, where a delivery number is provided, along with a predicted arrival time. We also use cookies set by other sites to help us deliver content from their services. Some complained of waiting weeks for passports to arrive, or of staying in all day only to find that deliveries were cancelled. E-commerce delivery service for packages up to 30kg, for your low value shipments. Hopefully will update by tomorrow night with a passport in hand haha. version of this document in a more accessible format, please email, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Delivery addresses for passports and documents (accessible), Delivery addresses for passports and documents, Find a passport office for your Fast Track or Premium appointment, Passport refund form: Premium 1 day or Fast Track 1 week, Cancelling British passports: caseworker guidance, Renew your passport online in 3 easy steps, correctly record a customers address to prevent errors and incorrect deliveries of passports and supporting documents, ask for evidence to use and record an alternative or care of address, change a customers delivery address after they send in their application, confirm an address for a third party or vulnerable person, check a customers address using Digital Application Process (DAP), when and how to use the Application Management System, alternative address field. 1. Collection . LV does have a policy that covers you for loss of a passport up to seven days before departure. at the Post Office using Check and Send When you call, select option 1 and enter either the: 10-digit barcode number from your application form 9-digit number on your receipt if you applied at the. 0300 222 0000. From the moment you order your delivery service via Parcel2Go, you'll be able to see the whereabouts of your parcel, whether you've had it collected from your home or your office. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Dont include personal or financial information like your National Insurance number or credit card details. Some have even had their passport or application supporting documents lost by TNT. Find out about call charges. TNT really need to address this and be honest and open with information.The delivery truck driver was professional, courteous and careful with my boxed and bulky item. But I haven't received it yet. TNT said that a surge in passport applications as Covid-19 restrictions were eased had caused a backlog. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. You will be able to track your passport delivery by clicking on the link and entering your post code and PAN number which is the reference number quoted on your SMS message. It says its being delivered on 19th (Sat). What should I do? It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. "We are taking additional steps to provide timely delivery by adding additional resources . Awful service. One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. (TNT tracking?? This is a new service your feedback will help us to improve it. 2nd attempt to deliver my daughters renewal passport. This petition starter stood up and took action. Not a sign of them. The BBC is not responsible for the content of external sites. November 8, 2021 at 8:51 pm Change Delivery Options. I don't know why Home Office would partner with such an awful courier. If it's your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks or smth. Anyone can write a Trustpilot review. The driver picked up the wrong parcel and I have phoned practically every day and spoken to several people to find this package and get it sent back to us, however I never get contacted when they say someone will be in touch within an hour. I have also used their Customer Service twice (to provide some further details) and in both occasions I have found nice, professional and helpful people. From the moment you order your delivery service via Parcel2Go, youll be able to see the whereabouts of your parcel, whether youve had it collected from your home or your office. But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. One time I schedule a weekday but they came a day earlier so that I missed again my passport. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. I have had to rearrange a delivery THREE TIMES to attain a BRP, yet I have still not got a hold of my BRP. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. Tracking with Ship24 takes the pressure off the customer, with the only requirement being to enter the tracking code they received from TNT into the Ship24 website, leaving the Ship24 tracking system to do the rest! TNT is one of the most successful courier companies in the industry. 1. Find out how we combat fake reviews. After applying at a Post Office branch you can track your application. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. Poor customer services. We demand an investigation and inquiry into: 1) the due diligence carried out when deciding whether to award the contract to TNT. You can enter a tracking number, air waybill (AWB) number or reference number to track & trace a single international or domestic package, use CSV upload or restful shipment tracking API . Applied online on Saturday, posted my old passport back on Sunday and it arrived at the Pasport Office on Tuesday. There are clearly some delays in the system though as the two other applications Ive made on the same day with paperwork signed for (according to Royal Mail) on the same date (now 8 working days ago, excl Sat & Sun): One child renewal has only just had the old passport marked as received. One first child still is saying send documents! Well send you a link to a feedback form. I read the reviews about TNT when I was still waiting for my British passport and I started to go into panic mode, but I have been pleasantly surprised: I received both my British passport and the supporting documents on time and just a couple of days apart (received UK passport first and then, separately, the supporting documents). Dont worry we wont send you spam or share your email address with anyone. Contact: Passports. Home The company recorded sales of 6.91 billion in 2015. 2 - Still no update to the tracking by Friday morning, so tried TNT Live Chat. Hi, I got a text message on Tuesday morning (15th) that my passport was being sent out via TNT, still not heard anything from TNT and the reference isnt recognised on TNT tracking any thoughts or advice? This tracks your activity using third party cookies. We are a group of people who love to travel and wanted to create a UK resource to give passport applicants some idea of how long they should expect to receive their passport. Whats the point of being a company for delivery, if you cant even do your job properly. Track & Trace. Both documents have been delivered 7am on 8/9/2020 as shown by Royal Mail service. But the documents that were entrusted to TNT included your visa. C. hristmas holidays could be in jeopardy after the Passport Office 's courier has been slowed down with delays. Shipping & Logistics Courier Service TNT UK TNT UK Reviews 14,176 Bad 1.5 VERIFIED COMPANY tnt.co.uk Visit this website Write a review Reviews 1.5 14,176 total 5-star 20% 4-star 3% 3-star 2% 2-star 4% 1-star 71% Filter Sort: Most relevant SH Sheila 13 reviews GB 3 days ago You have lost one of my boxes Just took a picture of the entrance & said failed to deliver. I received my old passport yesterday but no idea where my new one is. When you book a TNT delivery through Parcel2Go, just . For some customers, this has meant an extended delivery service from what would normally be a two-day service. An employer or landlord must check your immigration status online instead. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. show previous quotes. With TNT tracking, you'll be able to keep an eye on the whereabouts of your parcel every step of the way. Lily Waddell. I attended the passport office on Weds 10 Nov to lodge my application. My passport was apparently printed and sent on Tuesday 15th but I have not heard anything from TNT since and I am unable to see anything on the TNT tracking page with regards to where my passport is. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Rosalie Gordon-Nzesi . Email address. The delivery guy delivered to number 15! Suggested companies are based on peoples browsing tendencies. I applied passport for my daughter this month, and the passport is sent via TNT. AP. Our site uses cookies to give you the best experience on our website. Happily, Angela's holiday company, Tui, has allowed her to change her dates for free. Ship24's universal tracking tool can instantly identify the TNT tracking number and obtain all the relevant tracking information on your TNT parcel's current whereabouts and status. The delivery staff did not use any intercom. If you use assistive technology (such as a screen reader) and need a TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. FedEx tracking also allows you to manage your shipments. To help us improve GOV.UK, wed like to know more about your visit today. But I just kept checking tracking on the TNT tracking page with my postcode and passport application number as the reference. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. We are truly sorry to Angela for any inconvenience caused. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. choose a holiday where you have flexible booking. I also was able to receive the tracking from TNT shortly (I checked probably 3 hours after that call? Thank you for using our passport application service. TNT Express is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. You will be redirected and will have to start again. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Is it lost. Shipment number Customer reference. The last time some one picked up and said your scheduled delivery is tomorrow so not sure why did I receive the email for today after saying that she just cut down the call. I rescheduled the delivery for this weekend again, only turn out this morning I look at the system it changed the date again. I went round to number 15 only to find a sold sign up in the front garden and the house was empty! My passport was dispatched yesterday (updated via email at 1800) and I was able to track via TNT this morning. The passport meant to be delivered on 19th Jan. 'I could easily have chosen to collect from the passport office, as I live in London,' she says 'But I chose the one-week passport delivery service as I thought this would be safe. I still hadnt heard anything today so I phoned the passport office who said they had no idea what was happening with it and would arrange a call back. Appeared on TNT tracking 4.30pm 4th April. It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. 27/12/20 - 21:01 #5. andydenyer wrote: . Continue in the time remaining or youll lose your application. A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. Here are 8 tips for writing great reviews. But the reports on Trustpilot from people trying to get passports delivered by TNT will not make for happy reading at passport HQ. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Information provided by various external sources. Before you ship Packing Documentation Conditions After you ship Tracking Billing Making a claim E-solutions Website Shipping tools Create an account More Downloads Contact us Customer Care Monday - Friday : 08.00 - 18.00 Saturday: 08.00 - 13.00 Sunday: closed Call us: 0800 100 600 Send a message Start chat now What are the rules for travelling abroad? TNT's 12hr delivery window is very unhelpful. I am hoping to hear something on Monday if not a call to hMPO is in order. A TNT spokesperson said: "We took a number of actions to restore service levels across our HM Passport Office network - including operational resources, extra team support and additional . Whether you need a courier for next day delivery, if it's heavy or lightweight - you'll find a solution for your business. This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network. and our Could downloading Randox's travel App leave you at risk of being scammed? This site is protected by reCAPTCHA and the Google. Use TNT Track & Trace for tracking all your TNT shipments - anytime and anywhere. Starring Dominic Cooper and Hugh Bonneville, The man facing 291 years in jail. written by Warefk158 on 19/06/2021. Nothing delivered, no card, no update to the tracking at all. Go to your nearest passport office if at all possible with all the documentation you have for your application. @CombatButler I have same date as you, still nothing from TNT but I think 5 days could be the norm to hear anything at the minute from TNT. I don't get why they linked that TNT thing as it was just a Royal Mail delivery. Im due to go on holiday on Sunday and its not looking hopeful. Found a tracking number by using passport application number on TNT service as was never contacted with one by TNT. If youd like to join in, please sign in or register. I am losing my patient and trust for this service. No info or anything. If I specifically specified a certain date for delivery then I expect to receive it on that day, not before. After reading Pugalongs reply about calling the passport office, as you know I tried calling them again. FedEx tracking provides unparalleled insight into when your package will be delivered. Tells HM Passport Office staff how to deal with delivery addresses for new passports and the return of supporting documents. ', In most cases travellers will depend on the flexibility of their booking. TNT has been failing to deliver ever since.'. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. They delivered on a weekday I did not ask for. Send this to your employer or landlord via email. Track a shipment. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. Simple & easy. Strictly's Amy Dowden: 'I was seen as a risk', Echoes of Hillsborough for Arena families. Dont worry we wont send you spam or share your email address with anyone. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Calls to 0300 numbers are charged at . Fingers crossed for both us that they actually arrive as promised. This experience is really pissing me off and frustrating. TNT Express offers door-to-door shipping and in over 200 countries. I was travelling home from working away that day. My passport was produced and dispatched the next day. My passport was printed today at 10:37am and I have just tried tracking it through TNT and have been able to arrange delivery for tomorrow! We use some essential cookies to make this website work. Snow, Fire and Lights: Photos of the Week. TNT/FedEx will contact you to schedule a date and time for delivery after your payment is confirmed. Just use your tracking number and locate all your TNT Global packages! :). I missed the delivery today so trying to follow the steps to have it re-delivered or ideally sent to a depo but when i put the tracking details it just gives me a blank page except for the map pin symbol. Hello, I am also in a similar boat to you all. Delivery to Europe in 1-3 days, the U.S. in 3 days and Asia-Pacific in 3-5 days.*. 1 - Text saying passport out for delivery last Thursday, scan at 6.29am that day says the same. You can track your TNT parcel delivery and find your item's current whereabouts with the quick and simple Parcel2Go.com tracking tool. This can be either a 9 digit number, if you used the Check & Send service through the Post Office, or a 10 digit number if you applied by post. Good luck. You can contact us. All Rights Reserved. Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions. Most travel insurance policies won't cover you if you're unable to provide documentation needed for travel before departure. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. TNT service sucks! Arranged a delivery for Saturday, and spoke to customer service over the phone to do this, but they tried to deliver my BRP on a Friday instead. Sent old passport and marriage certificate same day by guaranteed delivery 6.35. Passport Office now send me a link to the TNT tracking website clearly showing TNT have my passport. 'I would simply not have risked using the delivery service if I'd known what it was like,' she says. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. Watchlist. So, my passport has arrived a day earlier than expected! Worst company for delivery! You can contact them here. Told by who??? Totally disappointed. I have sent my documents for passport application on Monday 7/9/2020 by special delivery to HMPO Peterborough and HMPO Newport on the same day. A: We request you to check the delivery status of your passport through India Post's Speed Post Tracking Utility. You should have taken photos of your application and old passport just for this sort of situation. The passport office is being very efficient at the moment, BUT delivery services are the weak link in the chain. Blood, sweat and literal tears VideoBlood, sweat and literal tears Make tonight a movie night! You can check tracking yourself Google TNT passport delivery, visit the page click Track and enter your postcode and your PEX application number in the application reference field March 18, 2022 at 5:55 pm #10052 pugalug Participant I finally got my passport today as promised. The email that told me about the passport didn't include a tracking number annoyingly. worst delivery service1st attempt for passport delivery didn't give enough warning and sent me an email for delivery of the passport on the same day.2nd time sent me email again on the same day luckily I didn't leave for work and stayed at home for the delivery but than no delivery person showed up to deliver the passport.Tried to ring the customer service at least 10 times but each time they pick up and cut the call. You can accept all cookies or, a Lowest Price Guarantee on deliveries to Europe and the UK, a wider range of courier quotes than anyone else, free parcel tracking across all our services. She finally received her lost passport several hours after she was due to fly to Egypt. Is it stolen. . News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Examining staff should mark or flag the envelope as 9.00am Special Delivery and first class envelopes should be used. "We apologise for any inconvenience caused.". DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Please note that TNT will make only a limited number of attempts to deliver the passport(s) to your home/office address. Track your shipment Shipment number Customer reference Shipment number Help with tracking your package Our Customer Service team will answer any questions you may have about tracking your parcel. I shouldn't have to chase it every day very unreliable. How can parents appeal over school places? We would be grateful if you would take a few moments to answer some questions. April 4, 2022 at 5:47 pm #11618. lisam1988. The advisor said to wait until Monday (21st) to see if anything has changed i.e. I had to call the estate agents and one of there staff members had to get into the property to retrieve the passport! Top marks to him. 'There must be people who have neither the means or indeed the inclination to follow the course we took and frankly why should they have to?'. Will I need a booster shot to travel in 2022? Just Called HM Passport Office. There are loads if articles about this and The Government is doing NOTHING. tracking page. Absolute shocking service by Tnt. HMRC is the revenue and customs so tax and import duty - they don't have anything to do with passports as far as I know. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. The tracking information was the most frustrating issue, each time the reason stated that the reason was due to the customer requesting another date. TNT Reference Tracking You must be logged in to reply to this topic. Registered in England. Apparently, theres a backlog currently. We are an independent company and are not connected to the UK Home Office but hopefully through crowd sourcing we can provide you with an excellent resource. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. The passport office allows emergency, same-day passport appointments for a fee but Angela wasn't allowed to do this either because she'd already ordered one to be delivered.