If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. Tickets Seat numbers it lists 13-16 ? I had to contact the venue and luckily they had tickets available at the box office, so I was able to make the show. Use the same email you use on StubHub. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. Nope. Along with that, a very grateful addition to the people with multiple AXS bikes, or lots of AXS things on their bike, a quad AXS battery charger for all your charging needs. To view your AXS Mobile ID tickets click on your initials in the middle. Create an account to follow your favorite communities and start taking part in conversations. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) (*If you can't remember your password, tap. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Cookie Notice All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. and our Bought tickets for a group? If your friend already has an AXS account, the tickets will be transferred instantaneously. I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? Then when it sells and you are paid, you transfer it using the app. Help us improve this article with your feedback. Select the tickets to transfer and enter the recipient's information. Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. The event staff will scan this digital barcode to let you and your party into the event. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. Are screenshots of the barcode valid for entry? All rights reserved. The Fox Theater Foundation. Never. Generally, these are your options: for exclusive presale tickets, news on upcoming concerts and events, latest Fox Theater and Foundation news, and much more! The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. Tap the gameyou are attending tap View All to see more games. Flew in for this show. We are changing the way you register and sign-in to the StubHub Community. Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. it must be some garage shop with three programmers. it never happened. We want to make sure you discover and get into the events you're most excited about even if we're not the primary ticket provider. I purchased 2 tickets through stubhub January 2020. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. and need to send them to a friend, transfer the tickets through your AXS account. Open the Rockets App, navigate to the Tickets Menu at the bottom of the screen, then tap Mobile Tickets. Yes Use the same email you use on StubHub. | Sorry we couldn't be helpful. Nope. Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. After that, the tickets will be theirs to use with the AXS app. Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. All Rights Reserved. AXS Mobile ID allows for convenience, flexibility and security. After that, the tickets will be theirs to use with the AXS app. Sub-Category: Mobile Tickets Order Help Other Ticket Delivery Ticket Details 05-20-2021 09:51 PM 0 Reply All forum topics Accessibility a carbonhouse experience, Multi-Game Packages & Single Night Suite Rentals. Then your friends can get in with their own phones using the AXS app. Under this tab, you'll see event details and ticket barcodes for all your upcoming events. Click yes, retract now.And youre done! After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). The gig has not been cancelled we just chose not to go. Its up to you! i assume they will try to get me to receive the tickets using axs again. If you do not currently have an AXS account you will be instructed to create one during your purchase. why the hell can they just not send you the tickets in an email, as an option? Did you find it helpful? AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Anyway, a few friends and I had tickets to see Harry styles in Cleveland. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. If they already have an AXS account set up the tickets will go in their account automatically. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. and our Transfer tickets to friends (for select events). What if my guests arrive at different times? Can I still use a ticket after I have transferred or shared it with someone else? AXS Mobile ID tickets are digital and cannot be printed for venue entry. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Can seats be transferred to someone who doesnt have an AXS account? Tap Tickets Tab (pull down on the screen to refresh if necessary). Here we are. AXS handles payment and delivery so buyers and sellers never interact with each other. What is transfer? AXS tickets are delivered to AXS accounts within 24-48 hours of the event . Show the tickets on your phone for everyone in your group. I had flown from TX to NY for this show with my friend. When listing tickets, you decide how long your listing will be available for others to buy. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. What is my seat, Seller sent me wrong tickets through Ticketmaster, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. You will enter your community username and new password and done! In the bottom menu, tap the ticket icon (you can also tap the middle icon), At the event, scan the Mobile ID QR code to get in. Stubhub assured me my tickets would be available. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. The Fox Theater of Bakersfield epitomizes an era of elegance, romance and big screen entertainment otherwise impossible to experience this side of Hollywood. It depends. Please provide a valid barcode error for Blue Jays tickets, Listing Mariners tickets without a barcode, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Anyone have success getting something similar resolved day of show? Overall, disappointing, but fair. The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. When your tickets sell, youll receive an email informing you of the sale. Thanks! How do I use the Rockets App to enter the building? They said they would get in contact with the seller and have the tickets transferred over. SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. Just follow the simple steps to make the tickets officially yours. Privacy Policy | Apparently it is actually AXS? The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. On the Review page, click the List Tickets button to finish. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Your AXS Mobile ID ticket will now show up. All Rockets fans are now required to use mobile tickets via the Houston Rockets App to enter Toyota Center for all games and ticketed events. Terms of Service | may not be valid. Youll be able to transfer money to your bank from your account on AXS.com. As an event draws closer, venues generate the barcodes for each ticket. OR. Usually there is a waiting period of a few weeks. For more information, please see our The concert is tomorrow. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. You can also create an account without purchasing tickets by going to AXS.com and entering basic account information. What if my guests arrive at different times? 2021 Vivid Seats Ltd. All rights reserved. Browse your upcoming events and tap the ticket icon for the game or event you would. may not be valid. On the review page, click the Transfer button to send the tickets. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. When I buy tickets, do I have to deal with the seller? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click the Transfer button next to the event in your AXS account. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. totally rinky dink. Transferring Tickets. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). On the review page, click the Transfer button to send the tickets. After you've transferred them, the recipient will get an email with steps to create or log into their AXS account to see the tickets. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office. Did you find it helpful? With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. Danielle is the author of this solution article. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). Browse your upcoming events and tap the ticket icon for the game or event you would like to access. Its mission is to enhance the quality of life in Kern County through the effective operation of the Historic Fox Theater as the areas premier cultural and community event center. I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. Why did the venue decide to use AXS Mobile ID? Its up to the promoter, artist, or team if you can sell tickets or not. To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. Here's how it works: Click the Transfer button next to the event in your AXS account. Most mobile transfer tickets will not be immediately available. This will help to ensure that you are ready for your event in no time! The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Sorry we couldn't be helpful. Many fans find it best to TRANSFER the seats to their guests prior to the event. StubHub told me to call AXS and let them know this was due to the show being postponed. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS (as far as I know?). Theyll also need to get the AXS app. Manage Cookie Preferences Theyll just have to create an AXS account to claim their tickets. Youll be able to transfer money to your bank from your account on AXS.com. Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Before following any of the steps below, make sure you download the Official Houston Rockets App! This charger can be wall or bench mounted, can fast charge batteries, (so no more excuses for not showing up to the group ride due to dead batteries), and is for USB-C.